Hey Gaurav, we appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Buds3 Pro features a refreshed look and delivers revolutionary sound, making them perfect for true audio lovers. With a comfortable new shape and improved hardware, they provide the high-resolution audio experience you’ve been craving. We hate to hear that one of your buds isn't performing well. If you're experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a few reasons for this. It’s possible that the earbuds are not being worn correctly, or they may have accumulated dust or debris. Additionally, audio quality can be affected by outdated software, low battery, and other factors. Please be sure to check out the link attached for steps to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01111323/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi 638man, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the secure fit of your earbuds is to you for your usage and enjoyment every day. We have shared two links to articles to help with the steps to change the ear tips and how to wear this redesigned earbuds for the secure fit and comfortable wear. We have also provided a link to the Samsung Support Team and full device manual to help you further enhance your experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro. The Buds3 Pro utilizes Galaxy AI for features like Live Translate, which enables real-time translation during conversations. We understand your concerns regarding the fit, especially since you've tried all three sizes of ear tips. It's crucial for earbuds to feel comfortable, and we want you to have the best experience possible. Have you had a chance to run the Fit Test? This feature helps ensure you achieve the right seal for optimal sound quality and active noise cancellation. You can find the Fit Test in the Galaxy Wearable app, and it only takes a moment to complete. The Buds3 Pro is designed with a customizable ergonomic fit that enhances comfort, so we hope this helps you find a better fit. We appreciate your feedback and are confident that you'll enjoy the immersive sound experience and adaptive features once you have the fit just right. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus