Hey Jeremy! Thank you for sharing your thoughts about the Galaxy Buds3 Pro. It’s important to address the concerns you’re experiencing with the noise-cancellation feature and discomfort. To enhance the performance of the Active Noise Cancellation(ANC) and ensure a better fit, make sure to try the different sizes of earbud tips included. Finding the right fit can greatly improve comfort and sound quality. Also, be sure to check out the fit test on the Wearable app. Regarding the high-pitched sounds, this can occur when the sub-microphone is affected while adjusting or touching the area around it. When ANC, Adaptive, or Ambient sound is enabled, the sound captured by that microphone is adjusted, but if it’s covered, unexpected noises may be produced. Hopefully, these tips can help achieve a more enjoyable experience with your Galaxy Buds3 Pro! If you have any further concerns or if this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your candid review, Ijaz! We love to see that you’re enjoying the Galaxy Buds3 Pro. We designed these buds with a secure fit in mind, so it’s great to know that they’re staying in place for you. The variety of sound options we offer is meant to enhance your listening experience, and it’s wonderful that you’re finding them beneficial. If there’s anything else on your mind about the Buds or any questions, feel free to reach out to us at Samsung Support! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Jerry! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We're thrilled to hear that you find the sound quality excellent! We understand that keeping the earbuds securely in your ears is important, and we want to help address that concern. The Galaxy Buds3 Pro features an adaptive fit design, and we recommend trying out the different sizes of ear tips included in the box to find the best fit for your ears. A secure fit can enhance your overall experience and help prevent the buds from falling out. If you're using non-Samsung collars that help get a better fit for you, we encourage you to continue using them. We also suggest exploring the unique features of the Galaxy Buds3 Pro, which include Active Noise Cancellation and improved sound quality. To further ensure your earbuds stay in place during movement, try adjusting the position of the buds in your ears or experimenting with different ear tip sizes. A good fit can significantly reduce any concerns about losing them. Make sure to check the bottom of the earbuds for directional marks. You should see an "L" for the left bud and an "R" for the right bud. Insert the right bud (R) into your right ear with the "R" facing you and the left bud (L) into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels just right. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope that this information helps you get a better fit. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Anthony. We’re glad to see that the noise cancellation feature is working perfectly for you. We appreciate your feedback regarding the adaptive sound detection. To ensure you have the best possible experience, we encourage you to check that both your Galaxy Buds3 Pro and your connected device are updated to the latest software version. This can help optimize performance and enhance any features you notice. Your comfort and satisfaction are important to us, so please feel free to reach out to us at Samsung Support with any more feedback you have! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus