It's great to hear from you, Marina. We really appreciate your honest feedback about the Galaxy Buds3 Pro and understand that you may be finding it challenging to get the right fit. As you might know, the Galaxy Buds3 Pro come with different sizes of ear tips, so the first step is to make sure you have the right size for your ears. It's important that they fit well, with no gaps between your ear and the ear tip, to help prevent sound from leaking out and to ensure you get the best sound quality. If you need help changing the tips, please check our guide for the Buds3 Pro. Once you have the right tips on your earbuds, look at the bottom for marks; you'll see an "L" for the left ear and an "R" for the right ear. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Tilt the earbud slightly so that the microphone on the bottom is pointing toward your mouth, not straight down. You can also adjust the earbuds by turning them forward and backward until they feel comfortable. Additionally, you can use the earbud fit test in the Galaxy Wearable app to make sure you have the right fit. We hope these tips help you achieve a better fit. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Greeting Jay J, Thank you for your honest feedback. The Buds3 Pro deliver clear, balanced sound with smart ANC and are designed to work across platforms, offering more features with Galaxy phones. Are you an iOS user who loves Galaxy wearable devices? Good news: you can use Galaxy Buds with your iPhone to listen to music or answer calls. Keep in mind that Galaxy Buds3 Pro only support Bluetooth and cannot connect through the Galaxy Buds iOS app. For more information on how to use your Galaxy Buds3 Pro with any device, check out the online article linked below. Your feedback helps us improve the experience across different setups. We appreciate you choosing Samsung. Galaxy Buds that are compatible with iOS https://www.samsung.com/us/support/answer/ANS10003617/ How to connect your Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10001319/ Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for taking the time to share your thoughts about the Galaxy Buds3 Pro! We love to see that these are the best buds that you've ever had. We're glad to see that you've noticed the improvements from the Buds2 Pro. The new Enhanced 2-Way Speaker, featuring an improved woofer and tweeter with a wide frequency response, reveals the minute details in your music. We're glad these buds have brought a symphony to your ears! If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi John, Thank you for reaching out and sharing your thoughts on your Galaxy Buds3 Pro. We appreciate your feedback on the design of the Galaxy Buds3 Pro. Our goal was to provide users with an audio experience that is comfortable while still delivering the best sound quality. You do have the ability to use touch commands on your Galaxy Buds3 Pro. Your earbuds have several built-in commands to enhance your experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad commands for adjusting the volume, using voice commands, and enabling Ambient Sound. You can even launch Spotify on most Galaxy Buds models. Please find out more by checking out the article linked below. Thank you for your review. We are happy to have you as part of the Samsung community. Use touchpad commands for your Samsung Galaxy earbuds https://www.samsung.com/us/support/answer/ANS10001318/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages