Thank you for reaching out to us, Linda. We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. We're thrilled to see that you’re enjoying the improved sound quality, as they’re designed with advanced audio technologies to deliver rich and immersive sound. However, we understand that comfort is equally important, and we see that you find the Buds Pro 2 more comfortable. The Galaxy Buds3 Pro features an ergonomic design that aims for a snug fit, and we recommend trying out the various ear tip sizes included in the package to enhance comfort. Sometimes, adjusting how the earbuds sit in your ears can make a big difference as well. Check out the link attached for tips on how to get the right fit for your Buds3 Pro. Additionally, keeping the earbuds clean can help ensure a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Gabriel, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not functioning as intended or expected. We have shared a link to help you with the process to change the ear tips on your device. We have also shared a link to an article to help you with the ANC feature. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or experience any further frustrations with your device. Thank you for being a Samsung customer. -Elizabeth How to change the Samsung Galaxy Buds3 Pro eartips https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Vaibhav, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are thrilled to hear you are enjoying the enhanced audio quality of your earbuds. We would love to help you troubleshoot the ANC settings and and design of your earbuds if you believe there may be an underlying factor causing this frustration. We have provided a link to the Samsung Support Team to offer one on one assistance through chat if you are interested. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello there, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is when you have brand new earbuds that are not aligning to your needs. Without knowing what features are not operating as expected, we have provided links to the Samsung Support Team and full device manual to assist you with troubleshooting and reviewing any available options to help you have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages