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Verified Purchase
The design team need to be fired for this joke!
I've had these for three months now, and I still cannot successfully execute any of the touch capabilities of these buds except for changing the volume. Maybe they tried to do too much, but the ability to stop music by tapping the bud, is something I still cannot master. The fit test says one ear fits perfect, but that ear keeps falling out all the time. I've almost lost that bud several times now, and I'm certain it's only a matter of time before it gets lost for good. The other ear I cannot get a perfect fit for with the fit test, but at least it doesn't fall out as easily. That's not to say it never falls out, because it does, just not as often an the one that's supposed to fit perfectly. Cannot even speak as to the sound quality, as neither earbud fits good enough to get a good sound. I would say that active noise canceling must be a joke, but it worked pretty good on my old Galaxy Buds 2 (which I traded in for these crappy Buds 3). Every single time I put them in the charging case, my phone will send me a notification shortly after saying the the buds have stopped charging, except they haven't stopped. I have to assume the design team are complete morons, no other explanation makes sense. Fire them all today and send me back my Buds 2 please.
Thank you for taking the time to share your experience with the Galaxy Buds. We appreciate your feedback as it helps us improve our products and services. It sounds like you’ve encountered some challenges with the touch controls. The Galaxy Buds are designed for ease of use, and if you’re only able to adjust the volume, consider checking the Galaxy Wearable app for the latest updates and customization options. This app allows you to personalize the touch controls, including the ability to pause music with a simple tap. Regarding the fit, we strive to provide a comfortable earbud experience. The Galaxy Buds come with multiple sizes of ear tips to help achieve the best fit. If you haven’t already, trying different sizes may enhance both comfort and stability, which in turn can improve sound quality. Speaking of sound quality, the Galaxy Buds feature advanced audio features, including active noise canceling. A proper seal with ear tips can significantly enhance the active noise-canceling performance. For any charging concerns, ensure you’re using the included USB cable along with a Samsung-approved wall adapter for optimal results. If you’re using wireless charging, make sure the earbuds are positioned correctly in the case and that there isn't any debris on the charging contacts. Regularly cleaning these contacts will help maintain charging efficiency. If you find that charging notifications persist or if there's a need for any further assistance, inspecting the condition of the earbuds and the case is important. If everything appears to be in order and challenges continue, please feel free to reach out to our support team at 1-800-SAMSUNG. We’re here to help ensure you enjoy your Galaxy Buds to their fullest potential. For any questions or concerns, please reach out to us at Samsung Support. Thank you for being a part of the Samsung family, and we hope that these tips enhance your listening experience! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus
Love them, but they have flaws
[This review was collected as part of a promotion.] I really enjoy my buds, but they have a tendency to fall out. If they get nudged or if I lean over, they fall out. Which is really frustrating because I can't use them at the gym or doing anything too active. I do love them when Im just sitting or walking around, good sounds and I like the features to pause and raise/lower the volume.
Thanks for your review of the Galaxy Buds3 Pro, Kiki! We want you to enjoy your buds in every setting, especially while you’re active and in the gym. To get the best sound, make sure you have the correct size ear tips for your ears. A good fit is really important to avoid any sound leaks. If you need help with changing the tips, be sure to check out our guide. When you’re putting them in, remember to match the R and L marked on the earbuds. The right one goes in your right ear, and the left goes in your left. Angle them a bit so the microphone is pointing towards you, and feel free to adjust them until they feel just right. You can also do an earbud fit test in the Galaxy Wearable app to make sure they fit well. We hope you love using your Galaxy Buds3 Pro during your workouts and all your activities! For any further concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus
Am i at a concert?
[This review was collected as part of a promotion.] Where to begin with the outstanding galaxy Ai. It feels as if I have a personal assistant for free who doesn't like free things right? The audio is crystal clear, comfortable to wear for those long work shifts and battery life is able to withstand those hours and more. 10/10 would recommend to all samsung product enjoyed
Verified Purchase
Good sound, but poor features
Earbuds pop out just by chewing food even after testing all three sizes of ear tips. Wind noise is horrible when cycling (Galaxy Buds 1 with the wingtips were the only ones that were okay with this). I miss the touch controls and these don't have them at all but voice commands are helpful for cycling. Overall, not super pleased with these buds for active lifestyles or for those who chew when they eat. They sound great when they stay in though!
Hi Matthias, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how vital the fit of your earbuds is to you on a daily basis, and using your earbuds successfully for all of your daily activities. We have provided a link to an article to help you with the ideal placement of your earbuds for a secure fit. We also suggest doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the full device manual and the Samsung Support Team to help align the ANC settings and other features to your preferences during your biking. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages
Verified Purchase
Defect product
Defect product. After one month use, constantly failed charging. I troubleshooted. Often times, only one of the two earbuds are charging in the case when the case isn't connected to charger. I didn't realize this issue until one day, my right earbud battery dropped to 5% and stopped functioning.
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jieyan. We appreciate your feedback about the charging performance. It is important to us that you enjoy the best experience with your earbuds. The Buds3 Pro boasts an IP68 rating, ensuring durability against dust and water exposure. Additionally, it offers extended battery life, providing up to 6 hours of playback on a single charge and up to 30 hours when used with the charging case. The Galaxy Buds3 Pro is designed with advanced technology to ensure a seamless experience, and we expect them to perform optimally for you. If you're experiencing only one earbud charging, we recommend checking the charging contacts and ensuring they’re clean and free of debris, as this can sometimes impact performance. Additionally, ensure the charging case is fully functional and compatible with your Samsung earbuds. Check out the link attached for additional options to help troubleshoot this. If you’ve tried these troubleshooting steps and this persists, please don’t hesitate to reach out to Samsung Support. Our experts are here to assist you and ensure you have a fantastic experience with your Galaxy Buds3 Pro. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus
I love the sorrond sounds and the adjustable specs
[This review was collected as part of a promotion.] listening to music is great really love the sound canceling as well the charge holds for a pretty good time and all around the ammout that you can do with the specs and ajust the audio is really cool very happy I bought them also got them for a discount
Terrible ear design, constantly falling out
Original Buds, and Buds 2 were great. These are terrible. They constantly come loose and also fall out of my ear. Why is the design so bad? It's like they weren't made for human ears, especially since all the previous generations of Samsung buds fit so well. Also, the language translation they spent so much time advertising is not really functional. The translations are wrong or nonsense, and mess up when the wearer of the buds speaks. The app, in the part for translations, is very clunky and unintuitive. Overall, I regret buying these, and would not recommend.
Hi there! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We truly appreciate your feedback, especially regarding the design and the live translation feature. For the fit, we want to make sure you have the best experience possible. We recommend checking out the link attached to learn more about getting the right fit for your Buds. Finding the right ear tip can really make a difference in comfort and stability! As for the live translation feature, it’s important to keep your buds updated through the Wearable app and phone updated as well. Sometimes, a quick update can enhance the performance. If you still aren’t having a smooth experience, please don’t hesitate to reach out to our Samsung Support team. We value your insights and hope to help improve your experience with your buds! -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus
Verified Purchase
Disappointed in the quality
I was hoping to love these new Galaxy Buds, especially after upgrading to the S25 Ultra. I appreciate their appearance and design, but honestly, they don't match the quality of my older Galaxy Buds Pro. I've experienced some skipping and glitches during music playback. I've been a loyal Samsung customer for years, owning a Pro Book 4, Tab S9 Plus, and Watch 6 Classic, and I value their ecosystem. However, I'm disappointed with the earbuds' quality and believe Samsung's standards have slipped recently. I hope to see improvements if I'm to remain a loyal customer. If you're looking for better quality, I'd recommend considering older Galaxy Buds models. These new earbuds are simply not worth the price. I'm quite disappointed.
Thank you for sharing your feedback on the Galaxy Buds3 Pro. We are thrilled to see your enthusiasm for Samsung products, including the S25 Ultra, Book 4, Tab S9 Plus, and Watch6 Classic. Your loyalty to Samsung is greatly appreciated, and we understand the importance of maintaining high standards across all our devices. To ensure you have the best possible experience with the Galaxy Buds3 Pro, we suggest a few troubleshooting steps. First, check for software updates to make sure both the earbuds and the Galaxy Wearable app are up to date. If you would like to refresh the earbuds, try resetting them by placing them in their charging case and closing the lid for at least 7 seconds. Then take them out again and try using them. Additionally, remove the Galaxy Buds3 Pro from your device's Bluetooth settings and re-pair them. Make sure the earbuds are fully charged before use and that the touch sensors and speaker grilles are clean and free of debris. Your feedback is invaluable as it helps us strive for excellence in our products. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus
Verified Purchase
The New Samsung
Very surprising how far advanced SAMSUNG is when it comes to form and function.. The new look of the New Bud's 3Pro doesn't look like anything else on the market it's Elegant yet Futuristic. The LED panel makes a statement it doesn't just look Cool. It shows how Samsung makes use of every single corner of this Design. I have always been a Sci-fi fan this almost feels like it should be in a Star Trek series as a Comunicator. The Sound works so differently from all the other versions which I also have these somehow feel so weird you forget your wearing them I can answer a phone call and still take a walk with my Dad while I hear the local community dogs barking, people saying Hi, and still hear Traffic. While the person on the phone sounds like they are right there walking with me. They Sound loud and Clear. But Immersed with the rest of the World around me. They sync Perfectly with my ZFold 6 and my Tablet and work so well with the translation AI I can listen to my Dad speak Spanish and it translates his words into English.. I Love the New SAMSUNG Changes. Keep them coming.
Verified Purchase
Best I have ever had in my 40 yrs on this planet l
So far so good, love the sound, I didn't think I'd care about the feature where it will lower the music if someone is talking to you but it was nice, it doesn't always seem to work but then again I need to use them more to see. Stays in the ear good and fits nicely and comfortably. I don't have to worry about them falling out while doing work/shopping for instacart, so that's a plus because that's exactly stay i wanted them for. The sound tho, these are the best I've ever had! I love how I can choose between ambient sound around me and noise canceling. I prefer ambient as I have inner ear issue with pressure and this and these don't mess with that. JUST GET THEM AND YOU WILL BE HAPPY! I seen some reviews where ppl tried to change the tips and they broke, just be very careful. I however didn't even need to change the silicone tips. I also purchased the care plan for repairs just to be safe! Totally worth it IMHO.