Hi Tony, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you on a daily basis, and we would love to help you with the audio quality and fit of your earbuds. We have provided a link to an article to help you with the placement of your earbuds, as well as a video to help you change the ear tips of your device to get that secure fit. You can also perform a fit test with your earbuds in your ears and connected in the Samsung Wearables App. With regards to the audio quality, we have provided a link to an article to help you with this feature, and a link to the Samsung Support Team has been provided to help you if any of these experience continue or you have additional frustrations with which you would like assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey King! Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We’re glad to get your honest feedback, as it helps us understand how we can improve the experience for our users. The Galaxy Buds3 Pro includes different-sized ear tips designed to help users achieve a secure and comfortable fit. To ensure the best results, it’s important to wear them properly. First, confirm the directional markings (L for left and R for right), then insert the earbuds into the correct ears. Adjust them by gently rotating forward or backward to achieve a snug fit. These steps can enhance both comfort and stability. We understand your expectations regarding fit and performance. We hope that these tips help you get a better fit with your buds. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro! We're pleasd to see that you're enjoying the amazing sound quality and the great noise cancellation features. We’re glad you found the blade lights useful for locating your buds in the dark. If you're looking to extend the battery life even further, there are a couple of adjustments you can easily make to help conserve power. For instance, when you're not using the earbuds, it's a good idea to keep them in their charging case with the cover closed. This keeps them charged and ready for whenever you need them. Additionally, consider adjusting your notification settings through the Galaxy Wearable app if you're using a Samsung device, or through the Galaxy Buds app if you're on iOS. These tweaks can help maximize your battery life so you can enjoy your music even longer. Thanks again for your feedback! If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Ruben, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important specific features of your device are to you every day during usage. This device does have a range of touch settings that can be used including pausing/playing your media, going to the next track, starting a track over again and others. We have provided a link to the full device manual to help you with these touch settings and to disover voice settings as well. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages