Hey Chuck, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the audio quality, and we would love to help you maximize your experience with your earbuds. We have provided a link to the full device manual to help you with the touch settings and also explore the voice controls that help you with the controls as well. We have also shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey King! Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We’re glad to get your honest feedback, as it helps us understand how we can improve the experience for our users. The Galaxy Buds3 Pro includes different-sized ear tips designed to help users achieve a secure and comfortable fit. To ensure the best results, it’s important to wear them properly. First, confirm the directional markings (L for left and R for right), then insert the earbuds into the correct ears. Adjust them by gently rotating forward or backward to achieve a snug fit. These steps can enhance both comfort and stability. We understand your expectations regarding fit and performance. We hope that these tips help you get a better fit with your buds. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Teddward68, The Galaxy Buds3 Pro offer rich sound quality, active noise cancellation, and smart voice detection features that adjust audio during conversations. We understand that having to adjust the tips to keep the earbuds secure can detract from the overall experience. Your feedback regarding the music lowering when you sing along is valuable, as the voice detection should feel natural and easy to manage. Thank you for sharing your experience with Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there YGim, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We are always happy to assist our customers troubleshoot any aspect of their device that is not meeting your expectations. We have provided a link to an article to help you with the audio quality specifically. We also have provided a link to the full device manual and the Samsung Support Team. These resources to offer additional assistance with any aspect of your device that may be causing frustration. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there 7414, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you, and we are happy to hear you are finding the audio quality for your music to be great. We would love to help you with the quality during your phone calls. We first recommend ensuring there are no obstructions to your microphone when placed in your ear, and then follow up with the resource we have available and have linked below to help you with your call settings. We have also shared a link to the Samsung SUpport Team if this experience continues, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Enrique Cornejo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy toh ear you are overall pleased with the daily use of your new earbuds. We would love to help you with the touch settings, and we have provided a link to the full device manual to assist in this endeavor. The manual will also highlight the ways you can use voice controls to help you. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages