We&#39;re really sorry to hear you had this experience with the delivery of our Limited Edition Downy Bloom Boutique Botanicals Fabric Softener, Esperanza.<br /><br />We appreciate you saying you found the scent to be amazing, and we understand it must upsetting that the product came in this state, but this is not the type of experience we want you to have with it.<br /><br />This liquid is definitely not supposed to be frozen, so please contact the Walmart Customer Service team at 1-800-925-6278 so they can help and take care of you for the delivery.

Hello Helen. We hope you&#39;re doing great. Thanks for taking the time to leave your review. We’re very sorry to hear you were unhappy with your purchase. While we completely understand that scent is very subjective, we’ll let our team know how you feel. In the meantime, if you have any questions or we can help you with anything, please let us know at (800) 688-7638. We’re here for you.