We&#39;re really sorry to hear you had this experience with the delivery of our Limited Edition Downy Bloom Boutique Botanicals Fabric Softener, Esperanza.<br /><br />We appreciate you saying you found the scent to be amazing, and we understand it must upsetting that the product came in this state, but this is not the type of experience we want you to have with it.<br /><br />This liquid is definitely not supposed to be frozen, so please contact the Walmart Customer Service team at 1-800-925-6278 so they can help and take care of you for the delivery.