We couldn't be happier to have your family a part of ours, Debbi. We can't thank you enough for your loyalty.

We're very sorry you're unhappy with your purchase, Dottie. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that scent preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. Febreze refills are designed to provide noticeable scent for the number of days indicated on the package when adjusted to the low setting. Do not store in temperatures above 120 degrees F. We hope this helps explain things and feel free to reach out if you have any questions!