We expect our products to reach you in perfect condition, so we're disappointed to hear this! The PLUGS go through several quality checks to make sure they'll arrive ready to be used, so we'll be sure to let our Quality Team know about this. If you want to share more, so we can help, just give us a call at: (800) 308-3279 - The Febreze Team

Hello! Thank you for your feedback. The product you purchased includes only the refill packs and does not come with the plug-in warmers. We also offer warmers with refills included, as well as warmers sold separately. These options are indicated on the packaging.<br /><br />If you have any questions or need assistance selecting the right product, please feel free to contact us at (800) 308-3279. We’re happy to help!