Hello Laurel, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hello Lyn, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hello Jamie, thank you for your feedback. We’re sorry the Frigidaire Gallery Touchscreen Countertop Ice Maker – Sphere Ice did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2&#64;curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.<br />Cloudy ice can be caused by a high mineral content in the water being used or by air in the water being used.<br />Try using demineralized/distilled water &amp;/or boil the water you use to make ice to eliminate some of the air in the water.

Hello Kent, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hello cdh956, we are happy to hear you are pleased with your Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey.