Hi Monica, thank you for contacting us. We apologize for the experience you encountered. It's to our understanding that the updated compliance documentation process from Cantaloupe was fulfilled recently. If you need any help please call us at 866-843-4908. Thank you.

Hi Blair, we appreciate you taking time to post your review. Thank you for choosing Selectivend and Sam's Club for your vending machine needs. Your years of partnership are greatly valued. We apologize if you purchased with a credit card for some of your earlier orders from 2018-2020 and not provided an invoice. For financed orders, the finance company is always able to provide copies of documentation. If you're still financing the machine from your last purchase in 2023 we can certainly help with payment confirmations. The finance company is able to provide a copy of the original purchase agreement and an outline of your payments applied throughout the term. For financed orders that have been paid off, they can still provide details depending on the amount of time since contract disposition. Your feedback is truly appreciated. Thank you.

Mtown, your positive feedback is greatly appreciated. We trust all is well, but please don't hesitate to call us at 800-323-8793 if you ever need us. We're here to help. Thank you.

Hi Kim, we appreciate your review from when you originally purchased your combo vending machine. Call us at 800-323-8793 anytime you need help. We'll be here to help. Thank you.

We sincerely apologize for your purchase experience. It's certainly not reflective of our historical customer support levels that span over 90 years. Our card reader partner had EMV regulation changes that resulted in an extended period of high call and email volume to our customer support team. Please call us directly at 800-323-8793 if you need help and we'll work hand-in-hand with our customer support team to ensure you are always up and running as you should be. Thank you.

Your review is greatly appreciated and we're glad the Advantage Plus ADA Compliant Combo Vending Machine was the right choice for your car wash. Please call us at 800-323-8793 if you ever need our help. Thank you.

Thank you so much for posting a review, and for your kind words about Scott. He has been with the company for 20 years and is very knowledgeable. We're thrilled that you love your machines, and plan to get more of them. We manufacture a variety of machine sizes and will be ready to help you. Thank you for choosing Sam's Club and Selectivend for your vending needs. Your business is greatly appreciated. Call us at 800-323-8793 anytime as we'll be happy to help. Thank you!

Though it was 4 years ago when you purchased your combo machine, we certainly appreciate you taking the time to post your review back then. Call us at 800-323-8793 if we can ever help you with anything. Thank you.

Hi Mary, we appreciate your review from when you originally purchased your Advantage Plus Combo Vending Machine. Very happy that you also took advantage of the snack and drink rebate program as it's a great way for Sam's Club members to get a lot of free product after rebate. Please call us at 800-323-8793 if you ever need help with your machine. Thank you.

HappyH, thank you for taking time to post a review. We're thrilled that you're happy with your combo vending machine. We've been manufacturing vending machines here in Iowa since 1931 and appreciate being able to provide the Sam's Club membership community with quality vending solutions. Please call us at 866-843-4908 if we can ever be of assistance. Thank you!