We're sorry to hear about your disappointment. While we do our best to make quality affordable products, each retailer has the ability to set the final price. We'd be happy to discuss this further with you. Please give our team a call at 1-800-558-5252 (weekdays between 8 a.m. to 4:30 p.m. CT) and mention reference number: 23248026. – Megan, SC Johnson Consumer Care

We appreciate you taking the time to reach out, Donna. I'm sorry to learn this was your experience. While we work hard to make great products that are affordable, each retailer sets the price. We stand behind our products and would like to see how we can help. Please give our experts a call at 1-800-558-5252 (weekdays between 8 a.m. and 5 p.m. CT) and provide reference number: 23061295. We'd love to help you remove messes easily. – Mindi, SC Johnson Consumer Care

Hi there, Dana. We're sorry to hear about your experience. Our team would appreciate the chance to learn more so we can best assist you. When you have a moment, give us a ring at 1-800-558-5252 (weekdays between 8 a.m. and 4:30 p.m. CT) and provide your reference number: 23096772. We hope to hear from you! – Brooklyn, SC Johnson Consumer Care

Hi there, Amy. The thick formula of Shout® Advanced Action Gel was made specifically to tackle difficult set-in stains. Our team would be happy to chat about this further and help you find the Shout® product you're looking for. Just give us a quick ring at 1-800-558-5252 (weekdays between 8 a.m. and 4:30 p.m. CT) and mention your reference number: 23099362. Have a good day! – Brooklyn, SC Johnson Consumer Care