TurboTax this year was a bit of a disappointment and continues to drop off in quality and helpfulness from prior years. I think this is my 25th year using the program. I ran into several bugs even into late March and April that caused significant extra work and confusion. One was that TurboTax had no idea how to help me accurately enter a K-1 Partnership form. It incorrectly forced me to enter an S-Corp that didn't exist and I had to go into Forms to remove the inaccurately generated forms that resulted from interview screens I should have never been forced to visit. The import feature continues to be wonky at best, searching for etrade has zero results because e*trade is the name in Turbotax. TurboTax should be smart enough to offer e*trade as a possible match when etrade is searched. The flag feature is helpful to return to a topic, but unhelpful in that you can't mark a flag as complete without just deleting the flag. If I learn something else or realize i have more to add for a flagged item, it would be good to go back to it even after I thought I was done to double-check. Leaving it as an active open item flag can cause confusion and uncertainty, where a "completed" flag still keeps all of your notes and keeps your place to return back to it if you needed. The integration with an Intuit account for anything is such a pain. Why do I need to sign in to visit the public knowledge base? Search there isn't even too great, so I just asked my question in duckduckgo.com or a more helpful search rather than sign in to search to find no helpful answers from Intuit. Also the credit card process for paying for State e-file was so slow and laggy. It took me two tries to accomplish paying because it errored out the first time. Lastly, when e-filing on 4/14/2026, TurboTax defaulted my payment to be 3/15/2026. The text even said it would default to 4/15/2026 if filing before that date, but then didn't do that. Luckily I caught that, but just a lot of things like that this year where it seems like Intuit was constantly dropping the ball and expecting me to catch their mistakes which is disconcerting and fundamentally not why I use TurboTax.

Interface - I am not a fan of the interface and the layout where all questions are in one corner and the fonts in the extra information boxes are extremely small making it very difficult to read. Is there a way to improve that? Accuracy - lack of explanation regarding how certain amount is treated (e.g. when there is a need to split form 1098 amount, there seems to be no option to split and there is no explanation how the full amount will be treated).

Once the correct program is installed and the brokerage house information is downloaded, it is a very smooth program and works well. However, getting to that point was extremely involved, time consuming and difficult, requiring over 15 hours of tech help. Downloading the brokerage house information was MUCH slower than previous years, going from under 10 seconds in the 2024 tax year to over 2.5 hours this year. Once that was done, the experience was excellent.

My experience was somewhat frustrating. After purchasing TurboTax Premier because I had some capital gains this year through the sale of a house, I was prompted (encouraged) to switch to TurboTax Online. After entering all of my income data. I found the online version could not handle this level of input. Not wanting to somehow accidentally "double file" I clicked the "clear and start over" only to find out AFTER re-launching the desktop version, that it could have imported all of that data (which I had just deleted) FROM the online version.

I"ve used Turbotax for probably 20+ years. This time in small print, it requires Windows 11(which I can't use on my prior laptop W-10), so I needed to switch to my newer laptop that is also Windows 10, (but at least I could upgrade to W-11). Then after starting my return on Turbotax, the screen background is BLACK, WHICH MADE IT EXTREMELY DIFFICULT TO SEE. From going to help desk, I see this is an INTUIT TURBOTAX issue. It sucks.....

I reached out to an expert named Doug. Doug was patient and researched and answered every question I had. He spent a lot of time with me and never made me feel like he was in a rush to finish with me so he could help someone else. I was relieved when I finally submitted my tax forms and felt supported through the process. Thank you, Doug!

I did work with one of your online experts who patiently worked through the entries that were causing the problem. Together we found the entries that needed to be corrected. We have both sent you suggestions for improvement next year. I've use Turbo Tax for the past 20 some years and appreciate all the auto carry forward totals that would be impossible to keep track of manually. Thanks again.

Been using Turbo Tax for tears and it always works good helping with getting all my numbers in the right place. The online chat and user forum sometimes are lacking information on advance topics. I would not want to tackle doing my taxes with Turbo Tax due to the complexity of the returns.

TurboTax was a much better product years ago. The Help and Search features were better. For example, I searched Help for where to find the amounts of estimated tax to pay for 2026. I followed the directions to find the correct section. But the directions said to search for the phrase WHICH BROUGHT ME BACK TO THE SAME LIST OF INSTRUCTIONS. Also, we used to be able to hop from the step-by-step to the forms and be on the corresponding line. Now it just goes to the form and I have to search for the correct line.

The payment page is extremely bad. After filling out "Billing Address", the "continue" button was not visible no matter what you do and again it is not visible in the page of "review." This program was reported in 2019 based on google search, but you haven't fixed it yet after 7yrs. it is amazingly unbelieveable.