This product disappoints. Forms that have had bugs for years have not been rectified. In a recent year I sold a house - a rental property. The "tax expert" told me to list the sales price and cost basis on the Schedule D "just like any other asset sale." This is the second time I set up Estimated Tax Payments only to have the program zero them out in the end. Terrible product!

In the "Forms" mode, please provide a list of forms that is in alphabetical order! The topic ordered list you provide almost makes sense in part, but it is really painful searching for obscure form names or numbers. Also, make that list searchable! You have many obscure demands, like you want to know if an investment is SEP or simple (or something else) but the 1099 check says it is SE/Simple. And you insist I chose 1.

I have used Turbo Tax every year since 1998, and the CD is the only way I will ever do it again. This year I purchased the online installation Premier Turbo Tax, and installing was a nightmare. I got stuck in an infinite robot screening with photos that kept coming up with no end. I finally had my son, an IT specialist for Boeing, install it for me, and it took him an hour to get around that robot screening glitch. Never again.

Interface - I am not a fan of the interface and the layout where all questions are in one corner and the fonts in the extra information boxes are extremely small making it very difficult to read. Is there a way to improve that? Accuracy - lack of explanation regarding how certain amount is treated (e.g. when there is a need to split form 1098 amount, there seems to be no option to split and there is no explanation how the full amount will be treated).

It was a bit confusing when efilie both h the Fed 1040 and CA 540 income tax returns. I saved the forms in one file. Does Turbo Tax only send the IRS the IRS forms, or did they transmit my Federal and Cal forms to the the IRS? Also do I receive a second confirmation showing when the Fed and Cal Tax returns were sent to both taxing agencies?

i do like the push toward online, i prefer the desktop version. but everything seems to pushing toward online while the desktop did allow import from financial institutions, i had to find that on my own in the tool it should be more informative about that option and heavily integrate the import option in the interview questions

So many parts are easy to use. However, there are times when simple BACK button would be very useful. Aka, I click one thing and then my taxes oddly change in a HUGE change. Then the integration with city and state taxes is awful to navigate. I cant find those topics. Then there is the errors page where I try and submit and it is really unclear how to solve an error, when it's exactly as it is on my form. Just infuriating.

I did work with one of your online experts who patiently worked through the entries that were causing the problem. Together we found the entries that needed to be corrected. We have both sent you suggestions for improvement next year. I've use Turbo Tax for the past 20 some years and appreciate all the auto carry forward totals that would be impossible to keep track of manually. Thanks again.

Been using Turbo Tax for tears and it always works good helping with getting all my numbers in the right place. The online chat and user forum sometimes are lacking information on advance topics. I would not want to tackle doing my taxes with Turbo Tax due to the complexity of the returns.

TurboTax this year was a bit of a disappointment and continues to drop off in quality and helpfulness from prior years. I think this is my 25th year using the program. I ran into several bugs even into late March and April that caused significant extra work and confusion. One was that TurboTax had no idea how to help me accurately enter a K-1 Partnership form. It incorrectly forced me to enter an S-Corp that didn't exist and I had to go into Forms to remove the inaccurately generated forms that resulted from interview screens I should have never been forced to visit. The import feature continues to be wonky at best, searching for etrade has zero results because e*trade is the name in Turbotax. TurboTax should be smart enough to offer e*trade as a possible match when etrade is searched. The flag feature is helpful to return to a topic, but unhelpful in that you can't mark a flag as complete without just deleting the flag. If I learn something else or realize i have more to add for a flagged item, it would be good to go back to it even after I thought I was done to double-check. Leaving it as an active open item flag can cause confusion and uncertainty, where a "completed" flag still keeps all of your notes and keeps your place to return back to it if you needed. The integration with an Intuit account for anything is such a pain. Why do I need to sign in to visit the public knowledge base? Search there isn't even too great, so I just asked my question in duckduckgo.com or a more helpful search rather than sign in to search to find no helpful answers from Intuit. Also the credit card process for paying for State e-file was so slow and laggy. It took me two tries to accomplish paying because it errored out the first time. Lastly, when e-filing on 4/14/2026, TurboTax defaulted my payment to be 3/15/2026. The text even said it would default to 4/15/2026 if filing before that date, but then didn't do that. Luckily I caught that, but just a lot of things like that this year where it seems like Intuit was constantly dropping the ball and expecting me to catch their mistakes which is disconcerting and fundamentally not why I use TurboTax.