the software / program is terrible. The experts were great. I spent over 15 hours on the phone resolving program issues. I want full refund. I have used Turbo Tax for more than 14 years but never again! Turbo tax should pay me over $1,500 for the time I had to waste due to program issues!

I bought Turbo tax out right I wanted it on my PC, it was very difficult to download and to avoid any of the other options, I'd make easy to buy the software and get it on the filers PC The person that helped me download the software was very competent and patience

I have had nothing but problems upon problems while using the TT software. First, I found it really hard to install TT on a MAC device. It seems TT is not able to create a Native MAC application. I have to use an Intel chip emulator on my MAC device to run TT. This is terrible. What happens when in the future MAC updates this Intel chip emulator is not supported? I will not be able to run my older returns. Do I file a lawsuit to get all my money back? So just after I pay up for State TT Software and am about to file my return. TT returns with an error saying transmission failed and some obscure instructions about not having the correct updates. Shouldn't TT be checking for updates constantly and saving me the hassle and stress of dealing with Transmission errors due to updates?? This is just a terrible experience. My taxes are fairly simple. Maybe I will move to another Tax software next year while really providing terrible reviews online.

I like how the product shows the previous year entry if you use it both years. I do not like the constant advertising and upselling. I do not like how the product charges extra to file the state electronically, eventhough you bought a Federal + State Download product. It is misleading. This year, there were a few places that the product got wrong and I had to enter the form view to make corrections.

Turbo Tax is the best for downloading financial investments tax reports, and otherwise excellent for return preparation, except for certain New York returns. A Turbo Tax pop-up at the end of New York return preparation said it is unable to e-file a New York joint return of a resident and a non-resident, and that, in violation of New York's e-filing requirement, I must flle that return on paper. New York Dept. of Taxation told me last year there is no New York rule against e-filing such a return. Turbo Tax appears to have a defect.

I bought the desktop version and was offered free filing for my State form if I tried th online version. I started online verson but couldn't find my way through it and went back to the desktop version. I really though it would transfer the information I had already entered.! BUT NO. I ended up completing my tax forms twice and no free State filing!

TurboTax is the best tax software I’m aware of. I do not like the change to the way the Interest and dividend forms must be selected and edited. There used to be simple list of payers under “interest” and a separate simple list of payers under “dividends” that could be selected and edited. Someone at Intuit thought combining these entries by the payer was an improvement, but it’s not (hence 4 stars instead of 5)

If I use Turbo tax year after year, why do I need to look up past years information, the software should be able to do that for me. Also, I don't like the fact that once I answer a question in a section and I revisit it I have to answer the same question again, please fix this.

Turbo-Tax would not let me e-file without entering a phone number. Why? The IRS makes a big deal out of saying they will never call you; they mail you. So why must I enter a phone number? An explanation when the question comes up would be helpful and informative

I've used TurboTax for years, but this year after paying and going though the full data entry process, it would not complete the filing process and near the end it would not complete the process to file, and kep insisting I must fill out an aditional 700+ pages of additional forms for capital gains, which were provided by Edward Jones, inc. So, I took my printed forms to a tax advisor and they said I was doing everything correctly, aud TurboTax would not let me file neitjer Federal nor Virginia. It was a fiasco and frustrating to say the least. Apparently I consulted wih a TurboTax Customer Services Reprentative who had me erase my Capital Gains entries and reload them from Edward Jones three times, but the answer was the same. In order to file Federal and Virginia income taxes, I was forced to reprint everything and manually mail the returns. I heard there was a problem with TurboTax regarding Capital Gains... If so it should have been corrected through an update