I have used TurboTax for years, first when my husband was self-employed and we had rental properties that we were managing. Our taxes are now a bit easier, without the self-employment income, but TurboTax has guided us through everything that had tax implications over the years, including a fire on our property, and now, retirement income. I can't imagine doing our taxes without TurboTax, since the hardest part is getting all the information together, which I'd still have to do even if I was having someone else prepare our taxes. And TurboTax for Mac OS has become more robust over the years as well. And TurboTax offers all the support you could need or ask for.

Very frustratiing experience. One screen tells me everything is complete, then later it tells me I need to enter more information. There is no way to blow past that error and no way to file without the information. AND it doesn't help you with what information shoudl be entered or where to find it.

There was a glitch in transferring info from last year's return that was frustrating and ultimately overcome by quitting and restarting so seems like it could've been fixed. There was also a glitch in transferring data from my financial institution. There were changes in tax law from last year that affected me but no explanation from TurboTax about that change; it would've been helpful if the software told me about the change.

The software for 2025 is glitchy and had frequent delays on moving to the next page when clicking the "continue" or "next" buttons. In some cases, all entered data was lost and we were returned to the beginning of the income or deduction section. Overall, generated a seemingly accurate return, but the user experience for 2025 was not great.

I had business income from Indiana and Iowa as part of a Trust Fiduciary Return. Only19 states have Fiduciary returns within the TurboTax Business software. Fortunately, Iowa is included but Indiana is not. As a result, I had to pull off the forms and instructions from the Indiana Department of Revenue website to manually complete Indiana's Trust Fiduciary return. This made my Fiduciary income tax return extremely difficult to reconcile all of the forms (and figures) across the Federal, Iowa and Indiana portions of the Trust Fiduciary return. Plus, I then had to print off all of the Fiduciary returns (Federal, Iowa and Indiana) to mail to the Indiana Department of Revenue for processing. Unless the Indiana Fiduciary return is added within TurboTax, I will most likely forego using TurboTax next year after being a customer for over 25 years!!

The software crashed at the "Review" stage. I was unable to retrieve any work and thus, I was able to efficiently replace several hours of BS work with frustration and rage. Not the trade off I was hoping for after paying good money for a product. I bought the desk top version (as opposed to cloud) and Turbo Tax makes it such a PITA to install, it's obvious they're trying to herd their clients to their web-based product. Product support is also lacking. Dealing with this software reminds me of walking a Great Dane after a heavy meal, if I'm not being too subtle.

Don't waste your money. TurboTax has become a masterclass in predatory upselling. Last year, using IRS Direct File was a much smoother, honest experience. It was straightforward, free, and didn't involve being hassled to "upgrade" every five minutes. Now that we've seen how simple filing directly with the IRS can be, paying TurboTax's exorbitant fees, especially their ridiculous $60+ charge just for state returns, feels like a total scam. Skip the corporate bloat and find a service that doesn't treat your tax return like a hostage situation.

Jerry (sp?) was wonderful, patient and professional. He got us out of a vicious circle and took his time double-checking as the problem was a glitch. We had spent an hour by ourselves trying to figure it out and Jerry did as well. So, Jerry gets the 5 stars but your software gets a 3 as this was the second glitch we encounter. The first glitch was resolved by looking at the responses of others who encountered the same problem.

No matter how many ways I tried, TT would NOT load last year's information into the 2025 software. I had to re-enter everything manually, which made me very unhappy. If next year's software does not address this issue, I will no longer use TT. A primary selling point is that you CAN upload the previous year, both to save time and to facilitate comparisons.

Plenty of fees. Fees, fees, and more fees. When the upload won't work go ahead and upgrade. Then find out that the investment company changed the output at last minute so Turbo tax won't support. So paid extra for an error that I ended up keying anyway