I have been using Turbo Tax for 15 years and been satisfied with the service. This year was an entirely frustratingly different experience. My return was rejected because Turbo Tax said there was local id information needed but there were no local taxes or id. I was bombarded with solicitations to pay for help throughout the process of entering information. I had the distinct impression that Turbo Tax was creating hurdles that would require me to pay for help. Today I received an IRS notice that my Social Security benefits were not taxed correctly. When researching the problem I noticed that this was a common complaint and was passed off as user error. I think the users were set up for error. This had never been a problem in the past. I'm thinking it's time to find new tax prep software.

Plenty of fees. Fees, fees, and more fees. When the upload won't work go ahead and upgrade. Then find out that the investment company changed the output at last minute so Turbo tax won't support. So paid extra for an error that I ended up keying anyway

Not great with their software. When you give back buton then i see that they have not displayed or clculated 1099-INT. Even though individually in one category they have displayed but did not use it for tax calcualtions. This software does not save work in between and only save at the last. Also no help/support link in the downloaded software.

You need to fix your credit card payment process - it's been an issue for years and people are very frustrated and feel cheated. I tried so many times and your software would not work. I just had to spend $70 to use my federal refund vs. $15 for using my credit card. SHAME ON YOU!!!

I find this app to be overly cumbersome to use. For example, as I work through the various sections why on earth do I have to scroll all the way down, every time, to the next topic. When I complete one topic return me to the next one! I file MN. That is the very worst set up you've got going. Trying to verify that you've got everything and gotten it correct requires patience, experience in taxes, knowledge of what is or isn't necessary.used i Every year I say no more but because I used it the previous year[s] I don't want to lose what is populated and the year-over-year comparison.

I do not like how you handle investments (1099-R, -Div, -Int) after the initial input. The summary boxes do not show the account number, only the vague name. I have to go to Forms to figure out and input for each box that i am working on. Edit screen also does not show total title and account number of the investment. It's very confusing with 15 accounts to clarify. Arizona state is very confusing, too.

I struggle with taxes every year. This year, I noticed changes to the deductible material-goods donations in that the drop-down box for pricing assistance was more awkward and inefficient than it had been in the past (and it was a bit cumbersome in the past). Also, some of the info that was downloaded from my financial institutions seemed to come across incorrectly and I don't know if that is a TT issue or LPL. Once I paid for technical assistance, I did receive help from a very nice gentleman and it helped me get through it. There was a part where it said I had underpaid my “estimated taxes” last year and there was a fine. I have no idea what that was all about as I paid thousands of dollars in taxes last year and I don't do ‘estimated taxes' (my financial planner takes taxes out for me except for dividend and capital gains which are unpredictable). Because my numbers for this year were all messed up at one point, it suggested I should pay estimated taxes moving forward and I signed up for it. As it turned out, after errors and duplications were identified, I wouldn't have needed to consider that but I couldn't figure out how to get back to that to undo it. I will have to work on that tomorrow. What I like is that I have taxes for each year on my computer, that I can get (pay for) live help if I get stuck.

Your Premier Desktop does not allow for filing Kentucky State Tax online because of your system's inability to include in the online file a copy of the Federal Form 8582. This has gone on for two years. Therefore if you are not going to correct your programming we must switch to a different product. I've been a customer since Turbo Tax first year so I would like an answer to if you intend to correct the inability of a tax solution program to transmit a State Tax Return online as the State requires? Please no canned answer about having Turbo Tax do my return, not going to happen. The push to make people pay you to do returns is evident in your new design. The push to make people pay for "advice" is also evident as virtually nothing is covered by the "help" button. So just a YES or NO by next years product will you be able to transmit a Kentucky Individual Tax Return to the State of Kentucky with ALL required documents ONLINE? Also, your new design with the Comic Balloons and Quick Books look is terrible. Again, catering to people you don't have any financial background at all. The desktop version is ordered by people who have a little knowledge of accounting I would guess and don't need to be treated think a moron.

used for 30+years, harder to use every year. Oklahoma filing, Ok. return does not print when ask for preview. Last several years always a wreck a filling time. Can't print Okla. return for Mail in filling. T tax insists on E file, I'm trying to get around it!!

2025 - harder to use... less friendly help... windings cause interface problems depending on resolution. Was I able to get my taxes done. Yes - but I literally spent an entire week working on them trying to find what turned out to be a check box. Just like the app - even the "My Review" is slow. If you type to fast it loses letters and keystrokes. Better engineering and more testing needed.