Turbo tax did not work correctly when I first entered my 1099R. Customer service did not help me. I had to try editing and resubmitting the information multiple times. Also, I thought that the software included e filing the return and was disappointed to see a $40 fee. I was just so frustrated by then that I went ahead and paid it and filed the returns.

I've been using Turbo Tax for many years and it hasn't let me down yet! It's always great with support and accurate! I love its compatibility with so many outside sources so I can download items instead of having to type them in every time. Overall with Turbo Tax features and interface capabilities it saves me a lot of extra work so yes I love it.

Every year Turbo Tax get worse and worse. Your Importing of tax from Brokerages and others is a nightmare on Elm street. You have to carefully check to make sure you don't have duplicate and overlaping data. 2 years ago you could tell what you imported . I hate your stuff and will be trying something else next year.

The data was easy to input, and I trust the calculations. I would just input some data each day. When I was finished, I clicked File and then Save. It would save a new Turbo Tax icon on my laptop each time, Who do I call? Turbo Tax also listed the same person's taxes as a new return 3 times. Even though I have only done 1 tax return, my Turbo Tax is showing 3 tax returns. I have used Turbo Tax for years. I never had this problem before.

OVERALL EXPERIENCE VERY GOOD. WHEN TRYING TO USE CREDIT CARD TO PAY TO EFILE STATE RETURN, THE DROPDOWN BUTTON FOR THE MONYH OF MY CARD EXPIRATION DATE PLACED THE 10 0VER THE BQCK BUTTON TO THE INFO WAS NO ADDED TO THE FORM. i HAD TO USE A DIFFERENT CARD WITH A JANUARY EXPIRATION DATE TO ENTER THE INFORMATION

questions have been becoming increasingly more difficult to answer over the years - they are confusing/ not written well. The more i use this software, the more i think i should not get turbo tax the following years. Also do not appreciate the additional hidden fees. This is also the second year that turbo tax did not let me upload my previous years tax documents to the program/app.

This year was a mess as opposed to last year. This year forms from my financial institutions weren't uploaded correctly, and some questions were not correct (eligibility for the Trump account was incorrectly stated). As a result, it took me around 4.5 hours to complete it.

Advertising is very confusing. First I bought the Turbo tax package through Costco because it said I could file 5 federal returns and one free state return. Well come to find out that is an online package and you can only file one federal return (had to call Turbo Tax to find this out). So then I had to buy another premium package desktop version this time, says 5 free federal and one free state. But that is also not true. They give you one free "download" of a state return but you still have to pay $25 to file it!! Needless to say I am not happy. The product itself works fine but the advertising is not true.

Love the interface with options to 1) step through areas where you need help, 2) go straight to the areas where you need to enter info, 3) dig into the forms to see exactly why the answer came out the way Turbotax calculated it. Lots of info about specific instructions to understand the conditions that require special treatment. Love the guaranteed accuracy and the e-filing support.

I appreciate how the program can either walk you through each possible tax area, or lets you jump to where you want to go in the tax filing process. I also really like the helpful information that is seen by clicking hyperlinked help areas on the screen.