Typically, I'd give Turbo Tax 4 or 5 stars. I've used it for over 10 years. This has been by far the worst experience I've had. I was prompted to upgrade to Premier many times and after not being able to figure out how to add in investment information, I caved, bought Premier, and called the help line. The people I interacted with were great, but not a single solution was easy. I'm still not done and am having to file an extension because of what appears to be a system bug. Just now in submitting another return for a family member, the program has crashed twice.

The software appeared to generate unnecessary fixes, especially for institution supplied data where blank was submitted instead of zero. And the error did not take me directly to the proper worksheet - I had to search through the flagged document w/s to find the place to enter the "0.00" This seemed like a poor service designed to trick users into signing up for the new Help cost.

I have a lot of trouble filling in Form 3840 (Like-Kind Exchange). I sold 2 properties, each in exchange for 2 other properties and the online version does not allow me to enter this properly. Due to this Im forced to use the desktop version where I can key in manually

I've been using the TurboTax for so many years, but this year's TurboTax has so many defects or bugs, It's not friendly at all. Lots of pages indicated has Edit, Review, Delete, but there is no button or options to do so. I don't like this at all. When transferred from previous Tax return, some fields are miss matching. When deleted one Student dependent, then the next none student dependent will replace the deleted student dependent. It's so bad. Also took me so many hours to resolve different kinds of issues.

Turbotax failed to transfer the asset depreciation Schedule E figures/amounts which caused undue financial error and reduction in refunds. After preparing, saving, printing and filing a return, the actual return disappeared as though information was never entered other than personal information.

Several times this year I seemed to get stuck in loops concerning importing data. I started by importing forms and then when I got to the respective interview areas I got stuck in a loop wanting to re-import the data. Eventually I skipped the import and got past but I found that process confusing and I ended up with multiple forms imported that I had to delete.

TT is not as user friendly as it once was. It does not easily link to source data and does not have much good info on the help pull down. I feel that they really want you to buy their expert help, and I don't know how "expert" that help really is, other than the operation of their software.

Every year I am unable to attach required documentation for the Ohio Scholarship donation credit to my Ohio state electronic filing. (Ohio Schedule of Credits, line 15. Scholarship donation credit) As a result, users are forced to file via mail at additional cost and significant time for response from the state. To resolve this, there needs to be a feature for users to add supporting documents to their return within TurboTax.

Overall, I am really happy with how Turbo Tax helps me run through the process. I did have a few issues when the program reviewed any possible issues at the end. It took quite some time to figure out why there were issues and how to go back in to fix them. It would have been helpful if the program would have guided me back to the specific sections and showed how to proceed or why there were issues.

i do like the push toward online, i prefer the desktop version. but everything seems to pushing toward online while the desktop did allow import from financial institutions, i had to find that on my own in the tool it should be more informative about that option and heavily integrate the import option in the interview questions