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Customer reviews for TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
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Showing 131-140 of 5,609 reviews
Apr 10, 2026
VoteNoVirginia
4 out of 5 stars review

$40 refund fee?!

2025 was a better product than 2024. i had a 1031 exchange in 2024 and turbo tax was ill-equipped for that. big red flag on the 2025 product. when i was finished and ready to efile i was stuck in some rabbit hole about a $40 refund processing fee. This was either a dishonest attempt to get distracted filers to pay a unnecessary fee or a poorly worded and timed instruction page.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.

Apr 14, 2026
THE FIRM
4 out of 5 stars review

Like the older version better

I've been using TurboTax for years. This year the software made some undesirable changes -- Font size got smaller (need to make bigger- everyone got bigger monitors now) less printing options when printing up your returns, moving data over wasn't friendly - user should be able to move data through a saved PDF file from last years return (people to buy new computers)-- this software didn't allow this. Going through the software for filing seemed to not flow as it was setup in the past (maybe since a remember the flow in the past versions)

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 15, 2026
RTSWIE
5 out of 5 stars review

TT for Mac - Easy Prep

So the Mac version of Premiere seems to cover all the basesSo the Mack version of premiere seems to cover all the bases forSo the Mac version of premier seems to cover all the bases for our particular tax situation. It ensures you cover all the bases and don't skip anythingIt ensures you cover all the bases and don't skip anything that youIt ensures you cover all the bases and don't skip anything that you should.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 15, 2026
Mullengal
2 out of 5 stars review

TurboTax Must Improve

The interface with the user could use significant improvement. For example, I did not discover what the system requirements for 2025 were until I tried to download after purchasing the software. Why not include SYSTEM REQUIREMENTS on the box— as many software companies do? At the end when customers are filing, saving, printing, the header states HERE'S HOW TO SAVE YOUR FILE. Below that the only link is PRINT RETURN. There is NO SAVE FILE AS PDF link! Nuts!! Most people are sufficiently stressed by the mere act of completing their taxes. Don't add to the stress by forcing people to guess what they need to do for such simple processes as saving the file. Your software is uposedly focused on average people completing their taxes, not technology nerds.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 14, 2026
J needs Money
4 out of 5 stars review

I love Turbo Tax although I had unique issues

My experience was good. I did have a unique tax trap where I received a lump sum payment from SSDI that spanned 2024 and 2025. The instructions were not clear, and I spent far too long trying to figure out why a box was not auto checking. I resorted to using AI to help me, although I briefly wondered if an expert could help. I think I ended up with an accurate form, but would love to see more detailed info and possibly an extensive AI built it.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 15, 2026
CassyC
4 out of 5 stars review

Pros and Cons

Pros: Great walking through everything and checking for additional deductions I love that you can now take a picture of a document and upload it. Cons: I filed my return and efile status shows accepted, but when I log into TurboTax desktop, it wants me to finish my taxes I cannot find a place to check that money was sent from my account to Fed govt when I filed my taxes.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 15, 2026
JKS2025
2 out of 5 stars review

Terribly disappointed this year.

I have used Turbo tax for many years and in the past have found it great to use to file my return. This year it was a disaster. I'm a retired CPA and now have mainly investment income. I found that part of the input hard to use. It was my understanding that I would receive e-filing of one state. I had to pay to get my return to e-file. I didn't realize my return didn't e-file until I never received a notification from my state. And my filing instructions reported that the return did e-file. Don't know if I will used it next year.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 14, 2026
Anonymous
3 out of 5 stars review

not as good as in the previous years

I've used turbo tax for years, but I have to say this year it was not as user friendly as before. Forms I needed were difficult to find. And previously the program would remember that I have 2 RMD's and ask about the other if not completed. Slightly disappointed. As well, all the sales attempts to make more money are ridiculous. I think we pay enough for the program that at least the filing should be free for both federal and state.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 14, 2026
Fiduc
1 out of 5 stars review

Turbo Tax Has Turned into a Piece of Junk

I hate the 2025 version of Turbo Tax. What used to be easy to navigate is now near impossible. Even the simple process of starting a new return requires multiple steps, not the single key stroke from previous versions. Also the program is directed at selling additional (typically useless) added services to Intuit or paid advertisers. Again, I will seriously look for a new service next year.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 15, 2026
MarcM129
3 out of 5 stars review

Frustrating Problems with TurboTax

I bought the $60 tax advice option. The original person who called me setup a time to call me back, but she never called me back. I had to request another tax expert. That person called me and her computer wasn't working right. She had to go offline and restart her computer. It took about 20 minutes. When she got back she could only see portions of my computer screen. Frustrating.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855