A lot of glitches for tax year 2025. Multiple times the application would launch and then quit, not opening without restarting computer. Consistently attempted to add Canadian fund information even when indicating "no" to living anywhere outside of USA. In past versions, updates were frequent but this one had maybe one or 2 and then nothing (updates seemingly necessary, see above). Frustrating.

program has become less user friendly and less stable over the years. The main focus appeas now be on in app upselling and coercing people to go online with a subscription model. Strongly recommend people evaluate alternatives. Hidden Ai commponents are making the product worse while increasing the ecological damage caused...

The software has fallen down t just average now in a competitive market. there are bugs in the help and text guides in several places. These are annoying things like referring to a search tool that isn't there or referencing medical insurance premiums paid in the state form when there is no way to enter the premiums paid anywhere and the online help has no information. there are things that shouldn't exist in an application as old as turbotax. The linkage of the forms to the step by step guides continues to be poor (especiallly when the when your checks identify a problem )

Very good product, but has some rough edges that would benefit from some refinement. Entering K1 info is cumbersome and can be confusing. Additional guidance would be helpful for K1s for those not well versed. Also, it would be EXTREMELY helpful if the "what you need to mail" section of the filing instructions would list the attachments required by the state being filed instead of the lazy tagline of "along with any required attachments."

Prior years I received exceptional support. Short waiting time and knowledgeable personnel. This year I had to deal with an 800 number that only wanted to text/email an address before offering a Human. Not sure which was better. Humans that I spoke with (on 3 different occasions) were very polite, friendly but not very knowledgeable specific to my questions. Several times your phone system dropped me. On one occasion the staffer called me back (unexpectedly). The s/w is very complex and you need experienced users available to answer unique questions.

Interface - I am not a fan of the interface and the layout where all questions are in one corner and the fonts in the extra information boxes are extremely small making it very difficult to read. Is there a way to improve that? Accuracy - lack of explanation regarding how certain amount is treated (e.g. when there is a need to split form 1098 amount, there seems to be no option to split and there is no explanation how the full amount will be treated).

I have been using TT since 1988 and I have to say this time has been a real nightmare. Not near as user friendly as in the past. I had to really work to find things. I did this yrs taxes 4 times and every time it was different and a different outcome. Sadly next yr I am thinking about having my taxes done. IF this yrs was done by AI then I'm done with TT. AI is NOT good !!!!!!!!!!

I had to call for support because you could not toggle between the "Step by step" and the "forms" without completely losing my place. For example I made and error in entering the RMD amount (because of lack of guidance) Saw the error on "forms" and could not get back to step by step to correct it. Working with the support person we finally found it after 20 plus minutes or so. The point is that it should not be necessary. I've using TurboTax since the 1980s and it has been harder to use during the last several years.For example, it is now very confusing to enter RMDs that have had partial distributions via Charitable Donations. There used to be questions about that to guide entering the data. Now I did not see that. I thought TurboTax kept a record from year to year of the "Basis" for my IRAs. Is that form 8606 or something like that. Now could not find it and Turbo Tax asked me for it ---- it is gone!

Would be beneficial, if the program would cross reference tax filings between parent/child (ie; dependent and person claiming them) as a box was missed on the dependent form, which in turn caused our return to be rejected, the dependent return having to be amended and paper filed, and ours to be refiled with ip pins. Also, the search assistant needs to be a wee bit smarter, just a wee bit. Lol. Def would have been more helpful if this feature of the program could answer the questions without me having to leave and go to the internet.

Overall, I am really happy with how Turbo Tax helps me run through the process. I did have a few issues when the program reviewed any possible issues at the end. It took quite some time to figure out why there were issues and how to go back in to fix them. It would have been helpful if the program would have guided me back to the specific sections and showed how to proceed or why there were issues.