Very disappointed in turbo tax - they double charged me for my return - i received a charge last fall that i thought would cover the online version of turbo tax. Online version did not work for my situation and i was charged again for the desktop version. Also, i has a unique tax situation that turbo tax was not helpful for. I used AI instead and AI actually told me how to enter the information into turbo tax. Very Very disappointed and i will not use in the future

Was really disappointed in abrupt removal of the charitable donation estimation tool that I have relied on for years. In addition, I remain frustrated with the flow of walk-me-through for college costs and associated 529 withdrawals. Its very confusing. Final point is tax help--- i ended up using ChatGPT for research on specific topics. So much easier than the Intuit resources.

I was not as impressed as former years. It was more difficult to process my taxes. I've been doing my own taxes my entire life and have been using your tax program since your inception. I cannot print my state and federal separately without having to go through the entire forms to find them. Very disappointing, especially the fees taken out of my Federal refund.

The section on Roth conversions was way too confusing, especially having to go back years to see when Roth conversions were done and for calculating the basis. The questions were very generic and no definitions provided on Traditional vs Rollover and when to include which accounts.

Generally good, but this year I got into a loop at the final steps where it said there were vague "errors", prompted me to click to fix the errors, then said there were still "errors" with no details saying WHAT the issue was. This cycle repeated multiple times, til I got sick of it and just clicked continue. It was an unnerving experience and gave me LESS CONFIDENCE in the software.

I found 2025 TurboTax very difficult to use. The downloads fromm brokage firms was easy, but too much data was loaded into TurboTax. This would normally not be a problem, however with one of my accounts (Pershing), many stock calls were purformed, resulting in many of the flags to be set wrong. This caused me hurs and hours of work trying to sort out this mess to get all of the TurboTax errors corrected. I believe I must now go to a Tax Accoount for future tax preparation. TurboTax greatly complicated my tax preparation and failed me this year.

Confusing on some questions within the software to specific forms and answers to questions. Could be more detailed on instructions for filling out some forms. Also, not easy to contact for a quick specific question as the help online search doesn't get you to the answer, when you need to ask a specific question of a real person.

Sure feels more like 1998 when I use this software anymore. TurboTax has been doing it for so long, you would think it would be a more elegant exprerience in 2026. Yet the price is definitely 2026. In many ways it has gone backwards. You can tell different development teams worked on different parts of the software...it doesn't have the same look and feel throughout. And no...I won't use the online version. If I wanted to do online returns, I'd use TaxAct.

Turbotax is less intuitive than ever. Questions are not clear. Needed options are hidden. Help button is a robo thing that doesn't help at all, nor does the "community." The agent tried very hard to help me for 90 minutes and was kind and patient, but "not a tax expert." Because the problem I had was with TurboTax, they did let me eventually speak to a real tax expert without the crazy extra fee and she was able to help me.

Seems to have trouble with Schedule K-1, particularly with the ZZ fields where some LPs report several ZZ code entries. I frequently view the forms but there isn't a clean way to return to were you were in the step-by-step or at least it's no obvious. When working on States, you often give a number to review but no details on what's in that number. It takes a lot of searching and calculations to determine what you used for those numbers. Please DO BETTER.