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Customer reviews for TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Premier 2025 Physical Package, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
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Showing 1,051-1,060 of 5,615 reviews
Apr 5, 2026
CharlieLTT
3 out of 5 stars review

TurboTAX has gone down hill over last few years

Turbo Tax has gone down hill over the last few years. I have been a user since its inception. I am not happy with the screens for adding dividends, interest and stocks. These used to be separate and generally easier to enter data. This year my submission failed because the IRS was requiring pins from us. Why did'nt Turbo TAX alert me to this requirement before I submitted the return. On one of the last screen there are 5 digit efile pins but the one the IRS wanted was a 6 digit pin and both myself and wife had to acquire those from the IRS. and search within Turbotax to enter those, never prompted. I really should be giving TT a two star review instead of 3.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 30, 2026
MTT_in_VA
3 out of 5 stars review

Reducing product quality and pushing up-sale.

TT has eliminated "It's Deductible" and the quality of useful hints on each screen has deteriorated or been eliminated. They are obviously pushing customers to premium online support and paid tax advisors instead of the self-help tools that historically were an advantage of TT. I used AI to research many of the questions TT failed to address and will be opting towards AI instead of TT up-sale items in the future.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 19, 2026
MargueriteSoper
3 out of 5 stars review

Not Happy

I had to wait on Turbo Tax to update depreciations before I could file. I also had an issue getting my last year's return linked. It took me several week and about 5-7 hours total trying to accomplish this before I coul file my return. Would you be happy?

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 25, 2026
Anonymous
5 out of 5 stars review

Every Year It's Always "Turbo Tax Time!"

I really value the product you create, every year. This year, for the first time, a lot of things felt just somehow "foreign," as if there had been many changes i was not aware of. The flow seemed somehow different, and the verbiage as well. I navigated everything with relative comfort, however, I think due to general experience with your products. Perhaps a quick upfront piece on "What's New This Year" right within the product would have been good. (Or maybe it was there and I jumped right over it? Ha!) Thanks for another great year, where my husband and I did NOT come to blows!!! Donna

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.

Mar 23, 2026
GeoFella
5 out of 5 stars review

Good Experience

This first-time user of TurboTax was very satisfied with the experience. I had previously use an enrolled agent for tax filing, but this manner of filing seemed just as thorough and well-organized. I used the MacOS version with no interface problems.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.

Apr 1, 2026
JanetDP
5 out of 5 stars review

Consistently Accurate & Easy to Use!

Turbotax ease of use is awesome! The ability to download documents and review when otherwise would be very confusing is a great support feature. Mac OS compatibility is a win/win for me. The Accuracy is spot on, with any and every question that I have had. Turbotax will continue to be my one and only tax program.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
reply from TurboTax Care Team

We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.

Mar 15, 2026
MarciaTh
4 out of 5 stars review

Not happy with Install methods

Took me TWO days of being on the phone with tech support having purchased TurboTax from a third party (Amazon) ; instructions are not terribly clear for us older folks trying to navigate their laptops into areas like downloads or applications (which I'm told is part of the change from just inserting a disk and let it install on on its own) which used to be sooooo easy. Somebody needs to fix that. That said, when I was finally able to speak to several tech support people over those two hellish days, they were kind, patient, and GREAT. Yvette spent almost 2 hours with me and was very sweet to this old lady!!

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 17, 2026
MMCranston
2 out of 5 stars review

TurboTax is Overpriced

As an 11-year customer of TurboTax, it pains me to write a negative review, but it's time to face the truth. The truth is that in the age of AI TurboTax increasingly seems clunky and overpriced. I used FreeTaxUSA.com to complete the returns for one of my relatives. For relatively simple returns, it's a better product than TurboTax, and it's free. TurboTax needs to cut its price drastically to survive.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Mar 19, 2026
Vonrickstr
2 out of 5 stars review

A few FAILS for Turbo Tax this year

Not auto-filling the State of Colorado portion of federal adjustments I understand. Not providing enough information to help me figure out what goes there I consider a major fail on your side. When I did figure it out, I realized I had been missing this important deduction for many years. So far, catching it saved me $132 this year and amending 2023 to recover $62 overpaid to the state of CO. I have zero state tax owed and it's $25 to do a state efile. I told turbo tax I wanted to mail. Upon printing your program insisted that I DID efile and gave appropriate instructions for efile, NOT the instructions I needed (to mail). That actually took an unnecessary bit of time to figure out. FAIL

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855
Apr 6, 2026
WillyB46123
3 out of 5 stars review

Not as good as previous years.

Not as intuitive as previous years. Could not electronically pull in data from investment companies like JPM or Fidelity. Got "flags" in the summary view that my entries for IRAs and pension "Needed Review" but no links or instructions of how to do that or why it was being flagged.

Review from turbotax.intuit.com
Helpful?540GAYNUBZ3U18320254855