I have been using Turbo Tax for over 30 years. Your software is becoming less intuitive in the past few years. The glitches with the Capital Asset Sales Entry Worksheet, Yes/No check boxes were annoying and time consuming -- pitiful! By the time I resolved the issue, I had to figure out how to proceed to transmitting my taxes without paying for e-filing again. Terrible!

I had to wait on Turbo Tax to update depreciations before I could file. I also had an issue getting my last year's return linked. It took me several week and about 5-7 hours total trying to accomplish this before I coul file my return. Would you be happy?

Not as intuitive as previous years. Could not electronically pull in data from investment companies like JPM or Fidelity. Got "flags" in the summary view that my entries for IRAs and pension "Needed Review" but no links or instructions of how to do that or why it was being flagged.

Turbo Tax has a problem with the estimated worksheet. If I put in the refund amount to be credited to the following year, It does not put that amount into the estimated worksheet. It still shows that I owe estimated tax even though the refund would be more than the estimated owed. This year forces you to upgrade to Windows 11 even though I can use Win 10 Pro until October 2026. Win 10 Pro works great. Win 11 has more bugs than a hotel room mattress.

I have used TT for many years because I liked the Q and A format and the ability to have TT do all the calculations. However, one thing that I have always resented is the inability to easily print the information on a TT screen that I was working on. I don't understand why TT will not allow a customer to do this. Regarding TT expert assistance, I was unable to find the option I was interested in, which lies somewhere between asking a question and having an expert prepare my entire return. What I wanted was to prepare the return myself, and then have an expert review the entire return with me and identify any issues that I may have missed.

Took me TWO days of being on the phone with tech support having purchased TurboTax from a third party (Amazon) ; instructions are not terribly clear for us older folks trying to navigate their laptops into areas like downloads or applications (which I'm told is part of the change from just inserting a disk and let it install on on its own) which used to be sooooo easy. Somebody needs to fix that. That said, when I was finally able to speak to several tech support people over those two hellish days, they were kind, patient, and GREAT. Yvette spent almost 2 hours with me and was very sweet to this old lady!!

Accuracy? The online version was completely unusable. Imported and was filing SAME 1099 multiple times? Didn't discover without looking at forms view. Support I for some unknown reason was forced by IRS to file by mail. I have not heard or know if they even got my taxes and won't even let me check for 6 weeks, BULL CRAP>

Still salty about last year's bait-and-switch on filing fees, and the behind-the-scenes mistreatment of an IRA payout which required amending a filed return. (I don't ever want to go through that again). At least I knew not to believe the "offer" this year, but then I ran into year's big surprise which was the loss of access to prior years' Turbo Tax return file data, making it necessary to re-input a bunch of stuff by hand. Sure feels like the whole operation is geared towards discouraging people like me from using desktop PC software, which continues to decline in quality and usability. Intuit doesn't get it--I will NOT have my personal information stored on someone else's computer, so I will NOT use the online version. EVER. Which means I've been scouting for alternatives, and given that I had to input everything from scratch this year anyway, I figure the barrier to taking up a competitive offer from another tax system provider just went to zero. Total bummer after decades of being a customer. Oh well.

Very frustrating experience. Did not capture all my state W2 information (two states). Just captured the first one resulting in incorrect tax filing. Now I have to file an amendment and even that process if frustrating. Been using Turbo tax for years but at this point, going to change.

The estimated tax section is terrible. I couldn't figure out where to enter my retirement income so the results were totally inaccurate. I talked to a live expert who couldn't answer anything specific about the software, such as where to input my retirement income. She was, however, quite helpful by recommending I ignore the software results if I felt they were inaccurate and told me I could use my own calculated results to pay estimated taxes. Given what I paid for this software, I shouldn't have had to calculate estimated tax payments myself.