Dear CHRISTINA, Thank you for your feedback. We're sorry to hear that the current design isn't meeting your expectations in terms of balance and stability. Your comments about the weight distribution, head locking mechanism, and extension arm are valuable, Please feel free to contact our support team at support@fanttik.com with additional details or photos, and we’d be happy to help troubleshoot the issue. We appreciate you giving our product a try and sharing your feedback with us.

Hello MsTea, Thank you so much for taking the time to leave your honest review. We truly appreciate customers like you who help us understand how our products perform in real use. We hear you on the placement of the on/off switch-your suggestion to move it to the handle for easier access is genuinely valuable feedback, and we've noted it for our product development team. We're always looking for ways to improve the design experience for our customers. Please contact us at support fanttik.com with your order details and we'll take care of your right away .Thank you again for your feedback .

Dear Fran Thank you for taking the time to share your feedback regarding our product. We are sorry to hear that your experience did not meet your expectations. We appreciate your insights on that handheld is heavy, speed is not great, attachments fall off and doesn't hold the position if you put pressure on it. , and we understand how frustrating this must be. , we will take them into consideration as we work on future revisions. Our goal is to provide a satisfactory experience, and we regret any disappointment you encountered. If you have any further suggestions or if there's anything we can do to assist you, please feel free to reach out at support@fanttik.com. Thank you once again for your feedback and for giving the product a try.