Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenFit Air. Since this order was fulfilled by Sam's Club, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you!

Hello- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. We also recommend resetting your Shokz to see if this resolves these issues. If the issues persists, we have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!