Most years I would give a FIVE STAR RATING. This year some things changed, and I got a couple of weird messages when I restarted the filing. The biggest sadness for me was not having the Intuit donation helper - where it suggests appropriate prices for household and clothing items donated. Hopefully that will be back next year. It's an easy, user-friendly system and I've rarely had any issues!

Horrible this year due to the Canadian force added 1099-R form that keeps on adding without interventions, even when you delete it. You have to delete it from the form by hand. When you charge us money, we expect bug free SW, or an update that gets rid of this VERY time consuming bug.

I am a long time user of TurboTax and in the past have given it a 5 star rating each year. However this year i can only give it 3 stars because of issues with it. After I completed entering my information under the Federal tab, I then had the app do a review for any errors. It came back with 177 items that needed data. The vast majority of these items (107 ish) needed the "Is this a digital asset?" question answered. I had to manually select No for each item even though I answered No to the Cypto currency question earlier. The remaining items were missing personal data that should have been imported from my financial institution. Finally, typing my review in this box has been annoying. The highlighted suggested review topics above keep changing as I type causing text to not be displayed. I've had to go back and add the missing text numerous times.

The tax part is great, but I feel like around every corner Turbo Tax is begging me for more money. And be ready to click OK 10x where it only needs once so Turbo Tax can pretend they are reviewing for accuracy, finding more deductions, etc when it is doing nothing special. Really, it is extremely annoying to use, yet again. Too bad as if you strip all of the nonsense out of the product, it really is a seamless way to get your taxes done accurately.

We had two issues for the 2025 tax season. 1. The March 18th update was problematic, so I had to completely uninstall the Windows application - and then re-install from scratch. 2. The importing from previous tax year's files showed a crazy spinning icon which took forever to complete. Please remove the time-wasting spinning icon that took considerable time to complete - and I could not move forward without it completing its function.

I've used Turbo Tax for decades an it usually goes smoothly. For some reason in completing my 2025 tax return it recommended it recommended standard deduction in which I owed ~$6500 in Fed taxes. Knowing I am better off itemizing I forced the software to go through an itemized deduction. It then came back saying I owe ~$2500. A $4000 benefit because I did not follow it's original recommendation.

This is the first year, after using TurboTax for many years, in which the application crashed in the middle of filling out a return. This occurred multiple times to multiple people in a single household. No data was preserved after each crash and a new return had to be started resulting in many cumulative hours of lost time. A very frustrating experience.

A very good product; it handles the tax code's complexity very well. It flagged as an error a zero value in Sch. C, Line 27a, and it would not let me e-file the tax returns. A TurboTax representative helped to resolve the problem, although I had to ask an AI agent to find the TurboTax help telephone number.

The last 2 years after using Turbotax my state, Wisconsin claimed my return was in error and brought my refund down slightly. I didn't take issue with it as it wasn't much and the trouble of opening up a claim that they were wrong seemed like a bit of an inconvenience. Lets hope this year 2025 is different and I get the return you determined I had coming :( What good is using your product if the end result is incorrect.

Have used turbotax for many years and have found the interface is becoming less user friendly than previous years - example: when correcting errors I would hope that I could click on error message and be connected with error. I hate the constant attempt to up sell - I feel like I'm a car dealership - and being sold undercoating and some kind of exotic wax treatment after the sale has been made