Entering Goodwill donations for several different items was much easier in previous years with dropdown options. This 2025 version had yo search by name and if you don't know how its listed you can't find your items to get their present value for the deductions.

GARBAGE! chose file online and guess what? wasted 2 hours filling in state form to find out therey want $67 for something I purchased (SUPPOSE TO BE FREE STATE). Lost all data and wouldnt efile my federal. Had to go back on desktop and redo. Very deceitful. Extortion. YOU and your practice's have lost a LIFE-LONG Customer! FOREVER! NOOOOO TURBOTAX!

I have used for so many years. Disappointed in amount of marketing stuff I have to wade through. Really unnecessary to do so many times. Especially after having reviewed and going back through. Like being able to go between step by step and View. Like chat capabilities. REALLY don't like that I have to do a product update EVERY time I open the return....even a year after filed. Should be able to skip this step if choose to. REALLY don't like. I don't want the software update to change anything I may have submitted to IRS.

I have used Turbo Tax Desktop on MAC for at least 13 years. This year's version is the one of the worst experiences I've ever had with software in my life. I tried paying the $25 fee for filing Arizona online and the program failed at that point. I did get great help from the support number, but we were still not able to resolve the issue and I had to end up paying the additional $40 fee for having it deducted from my return. I may try the free web version next year, but will never pay to use Turbo Tax again.

The Washington State tax return glitch was very time consuming and frustrating. Fix your software so a Washington State return does not hold you up from filing the Federal return. Figuring out how to delete the forms and the return was a nightmare.

This year I had more technical problems using Turbo Tax than I have had for quite some time. Multiple times it would show a page that was too big for my computer screen. I couldn't accept or delete because I couldn't see the bottom of the page. I had to Force Quit the entire program and start again. It was very frustrating. It also wouldn't allow me to purchase the Audit because it would get stuck and refuse to let me proceed. I had to call the Audit company and pay them. I do not know if I received the $10 off or not. I do appreciate having a program that assists me in completing my taxes by myself and that allows the completed forms to be printed. I did call for help, at least once. The representative who helped me was amazing! She was so patient and continued to help me until the issue was resolved, even though it seemed to take me quite a while. I really appreciated her help!

The TurboTax help section was providing answers that were not relative to the questions that I did not asked. This occurred several times and was quite frustrating. I had to call and speak with a Turbo tax advisor to get the correct answers. The program also went blank on me, and I had to restart Turbo tax.

Everything was good except it wasn't clear that the IRA portion of the other income was for other IRA's. I entered info for our retirement plan (work and private from previous rollovers) resulting in inaccuracies (on the Federal portion) and a penalty on the State portion that I couldn't understand, I did use the online Intuit Tax Expert who spent 2 hours reviewing everything with me and was able to suggest how to fix this error resulting in completion of my taxes and I was able to file at that time. Thanks TT.

Usually Turbotax is great, but this year I had trouble with one line in our state return. The state of NC allows veterans who have served 20 years or more to not count their retirement benefits as income. The software would not allow me to take this deduction and I had already paid for electronic submission. This software glitch made me lose $476.00 in refund. Next year I will not file my state electronically.

Thanks to my newer Windows 11 laptop, the download and updates did not take too long. I do like the detail, answers, and guidance for new situations and new tax laws, but TurboTax has become even more commercial and pushing ads and extras that make filing even more of a hassle and headache. I do not like that there is no longer a CD option, but desktop okay and no sales tax. Price is great!