This year, I encountered a situation where my tax return was more substantial than usual. As a result, it became necessary for me to seek professional assistance for the first time. Briana provided invaluable help throughout the process. She carefully reviewed all the details, ensuring that every aspect of my return was accurate. Her professionalism stood out, and I truly appreciated the thoroughness of her work. Briana took the time to reassure me, confirming that everything was correct, which gave me additional peace of mind.

I have always had a good experience with Turbotax. However, this year, it has frozen on me multiple times. Also, I am having difficulty paying for filing my state tax - the screen consistently freezes when I'm led to the outside vendor for credit card information. Therefore, my state tax return is not yet filed. Frustrating!

I have been using TurboTax since 1995 and up till now I was always highly satisfied. This year there should have been a flag in the section of how we preferred to receive our refund advising that physical checks were no longer an option. It would have saved me considerable time and frustration to get the issue resolved with the IRS.

It's Deductible has been removed, so Intuit is forcing you to go to a third party website to manage this information now. Some guidance seems very vague now... requires use of Google to clarify what I should do. More banners/popups than necessary trying to get you to purchase additional services or change from desktop to online version.

Unlike in prior years, the software failed multiple times while preparing my return. Twice it dumped all of the data and I had to start from scratch. Multiple additional times it crashed and had to restart. This AI editor of my review is also annoying.

Software had me duplicate three 1099 INT entries. Fortunately I reviewed everything after its "error" checking stated everything looked good. I found the duplicates and deleted them. This could have cost me $300. Not happy with your software. May go back to TaxAct

After paying for the software, then had to pay additional $45 for the state, only to then discover, it costs another $25 for e-file. I find this on the border of gouging... and the repeated prompts to add on more services at $60 and $45. I find if one is not competent enough to do their own taxes, with assistance of the software, and requires the add-ins then they should probably not be doing so their self....

I have used Turbo Tax for many years and this has been by far the worse. Bugs go unfixed and error appear with no direction on how to fix. It is not something I would recommend to anyone. I am a CPA so I know the forms and know they are correctly filled but cannot imagine an average person relying on it with blatant bugs and errors that could lead to audit. I suspect these bugs go unfixed so audits occur and TurboTax can sell audit protection. Pretty pathetic. Not sure I will be using it next year.

Frankly, this is probably the last time I'll use TurboTax (after having used it for over 25 years). The quality of the software continues to degrade. This year there were so many errors in the software around which I had to navigate that it seemed it would've just been easier to fill out the forms my hand. I will definitely be choosing from among other software options in the future. Between this and the elimination of Mint.com, Intuit was a brand that I had complete confidence in 10 years ago and now that confidence is completely eroded. I will no longer consider Intuit options for further types of financial software in the future

The guidance is poor, seeming to skip subjects and uses too many unexplained acronyms. The help is useless. I've been using TurboTax for years and have noticed a steady degradation in its ease of use. It seems that may be a ploy to get people to give them money for advice and buy audit insurance from them.