I have been using Turbo Tax for decades and have grown very disappointed in the software in recent years. It's obviously not being maintained for the user, just for seller (TurboTax profit purposes/protection). There are too many quirks and glitches to mention really (some can recreate serious tax errors). I had to refer to AI consistently this year to get around Turbo tax basic problems. Some are just ridiculous and easy problems for Turbo Tax to fix in the software like: 1) disappearing cursor 2) Can't enter a foreign phone number with your foreign address when living abroad 3) Disappearing buttons on the screen 4) Can't order Forms 1116 as required by IRS by user selection - which can force users to delete considerable already inputted data so the software only "sees" the priority info first and then re-input the deleted data. 5) Turbo Tax asks for 1099Q data, but can't handle it properly. You'll be taxed on non-taxable income, unless you mess with the inputs or simply choose not to include them. You must lie to the questionnaire- Ok not to include per IRS, or fix the education costs yourself. 6) etc, etc...just too many low hanging fruit problems to even mention When you investigate alternatives say; foreign income tax exclusion vs. tax credit (exclusion is not always the best choice) and are switching choices back and forth in the questionnaire, ghost forms can be generated. This is really poor. The math on IRS forms is at the early elementary level, so in the example above, there's no excuse for the software not to collect all the relevant information and automatically jump ahead and present the results. And, as additional inputs change the results (very likely), the results should be recalculated and presented in a pop up box. In today's computer age this is very basic, From the user end, the performance is very antiquated....like software from Windows 98 or similar. I think the company has business now because of history and people like consistently in financial matters. I suspect without considerable improvements, Turbo Tax will suddenly disappear in upcoming years by a company that chooses to do it better.

I have been TT user for more than 15 years, always using the Window version on my Desktop computer. I have always highly recommended TT to all of my friends and others. But this year, I am greatly disappointed on two issues: 1. The Hour Glass icon next to an entry on the 1040 used to show the list of items making up the total shown on 1040. But this year, when I did that on line 3a, it would not give the individual entries making up the total shown on this line. 2. My attempt with your support staff was not good. She could not tell me why the number shown is higher than what my 1099-DIV numbers add up to. After much time, she advises me to delete all of my current 1099-DIV forms, add up all of them to a single artificial 1099-DIV and enter the numbers! I rejected that solution. During this process, my screen share froze many times, and I had to go to Task Manager to end the TT process and then restart TT! 2. Finally she transferred me to your experts. I connected with a Darren, TT Expert. We also had trouble in screen sharing - froze many times. But I highly recommend Darren because he was able to help me find the source of the problem. 3. I had lots of problems getting past your very structured & rigid auto phone response system. 4. I also had problem trying to locate the Community Support page to p[ost a question about this issue. In the past this was always so easy!

This is the first time i've had an issue. I noticed TurboTax did NOT pulled my military retirement pay into my Virginia state return. The first $40,000 of my military retirement is tax deductible in the state of Virginia, but TurboTax did NOT deduct this. I caught the mistake, and had to manually pull up the form (760 ADJ) and populate it with the relevant information.

TurboTax kept telling me to update the section regarding AMT, there was nothing to update as my taxes were already more than the AMT. The one item I am not happy with is the process for paying the fees from my refund. TurboTax should have described the process and the use of a third party to change the bank account on the return. Not happy with the process.

Help Turbo tax Deluxe will not allow me to efile? never had this problem in 14 years with Turbo tax. It is asking for a correct zip code on a Capital Bank and Trust form for my Wife. It is the same as my form and it accepts it. Need to file BY tomorrow.

I tried the online version this year to see what it was like. The ai helps were nice, but it didn't offer the ease of doing all of my family's returns from one account. I switched to the desktop version for my familiy's returns because it was so easy to work with in creating multiple returns. It's too bad the online version doesn't offer that option.

I may be older than 65 but I hate the SR form. There is no option to avoid it. I want to enter dollars AND CENTS and not have my entries rounded. There is no option to allow that. I don't give a hoot what the IRS wants; this is for my record. The interface stinks. Huge "continue" buttons with microscopic option selections. No way to avoid "worksheets" and just put data where I want it. Printing insists on wasting paper on stuff that doesn't get filed. But I won't file your printouts because you suppress cents.

It is difficult to find help from TurboTax during the process of preparing the return, not tax guidance but software related help. It is relatively more difficult this year compared to the past experience. I have used TurboTax since the beginning of TurboTax.

Really??? A $5 discount to e-file a state return BUT only offer the discount after customer actually files the US and state return (with multiple but same routing/bank entries for the refunds) and then ask for a review? You deserve a one-star this year.

The items to fill in after all the data has been downloaded from my financial institution are confusing. It asked how I paid my state taxes - I entered the quarterly payments that had been withheld - WRONG! Those data had already come in from the downloads. It didn't catch the error but I did. The refund was 5 times last year's, which data the 2025 program had.