I've used Turbo Tax for about 10 years now. It has always been helpful in getting my returns complete and accurate in a reasonably brief period of time. I had one problem this year that I couldn't figure out how to deal with. It took a bit of time getting past the automated help line (hence only four starts), but when I actually got to talk with a real person, she was VERY helpful, friendly and accurate. So I still think very highly of TT and of her help.

TurboTax is a very effective and easy to use tool. A nice feature would be to have TT compile a summary of all forms (W-2, 1099-R, 1099-MISC, etc) used in previous years return providing institution name and amounts that could be used as a pre-return checklist/reminder to assemble most likely paperwork needed to begin tax reparation.

I had some difficulty loading TurboTax to my computer this year. For some reason, I could see the file, but the return start page didn't show up. I kept trying to load it, and I ended up with two files. The other confusing part was the start page trying to encourage filing on your website, whereas I had purchased the package from a retail store and didn't want to avail myself of your website. It doesn't seem as secure. I did like the $10 credit plus the ease of using the program once I was able to start me returns. The ease of e-filing is so nice. The return is calculated accurately, and the topics offer goo guidance.

My overall experience was good until I changed my mind from e-filing state taxes to manual filing. I spent an hour or more looking for a way to back out of e-filing. I finally found a well hidden area to change to manual filing. I would have liked to have a choice on the first screen to say mail in. There was only the choice to file electronically or file later. I had to search several places to find the mail in instructions.

So many more questions. It takes more time and effort to get it done. it's not your fault. Even with using the guidance feature, navigation thru the forms isn't easy. When you must answer a question, that is in a column of questions, why does the cursor return to the first one. It forces the user to scroll all the way down thru all the question to find their place to answer the next one. It is a waste of time... I am not a tax professional and need to go back and forth to complete the job. I can't make a linear progression thru everything and you could help by making improvements in navigating.

I've used TurboTax for the last 10 or so years, the 2025 version is riddled with bugs that make an already confusing tax process even worse. The last straw was a message after I had already e-filed and ACH'ed my payment that - I had to print and mail additional paperwork. The paperwork? A payment voucher to pay my taxes, which I had already scheduled via ACH. The language was fearful "Don't skip this important step!", so now i have to wonder if my ACH will happen or not. The TT forum is full of people experiencing the same thing.

Hi, I had one small problem regarding Arizona Estimated tax payments. The Federa Review function / audit application kept referring me to the amount and state of a 2024 refund that I rolled into my Arizona 2025 estimated Tax payments. I never applied any refund into a future year as an estimated tax payment. Took me a few hours to identify and correct. I misread a question in which I indicated that I had elected to apply a 2024 AZ refund to my 2025 AZ taxes. MY MISTAKE, NOT YOURS. Your TurboTax worked GREAT. I'll use it again next year !!

Guided tour through every section of tax returns is quite helpful. Topics are logically organized. Unfortunate that I still have to spend hours reviewing documents that I already uploaded to Turbo Tax to answer Turbo Tax questions about the data on those forms. For example, I have to locate and add up the specific amounts received as foreign dividends as to which foreign tax was paid. Also, really hard to match specific uploaded forms to Turbo Tax questions when multiple forms are uploaded from the same broker; each account has a number on the uploaded form, but Turbo Tax does not capture that data or otherwise distinguish among multiple account statements from the same broker (e.g., Fidelity), so I have to search through multiple documents that I already uploaded to Turbo Tax.

The software code purchase was for "download Only" and would NOT WORK for the website version. I have used TurboTax for many years and this was the worst experience. I spent way too much time figuring out how and why there was an issue--I was not the only one to have this problem. I need to be refunded my $25 state filing fee--AT LEAST--for the extra time and trouble I had to figure out how and why the two versions were different and the code was unable to be used. This is supposed to be quick and easy--it was far from that. Disappointed in the extra time I had to spend on what should have been quick and easy in the past. Far from it this year. Figure it out!

2025 Deluxe downloaded to Mac is the worst version of Turbotax ever. Not intuitive or user-friendly. Too many unknowns as we attempted to complete the process step-by-step. It took us approximately 4 hours to complete taxes with only standard deduction, one W2 and 2 1099s, and mortgage data. Too long.