Desktop product interface easy to use with the forms feature. Most points are clearly explained, covering a variety of potential situations. They do a good job with the walkthrough for the most part. It was a bit intimidating the first time (I used to do it by hand and mail when my tax situation was incredibly simple), but this is now my third year using it now that I have a few more considerations, and I'm happy with it.

Talked to one of your live experts concerning installing program. Had a problem with program wanting to use an app and she was extremely patient and helpful resolving several problems' have used this product for a decade and this was first real problem encountered and the agent went the extra mile to resolve.

Some brokerage companies/banks are not included in the direct import. A lot of the "guidance" is too vague to be of use. The new way that it shows income/dividends/interest/etc is hard to read. State tax portion is poorly done and even more vague. Payment of fees for submitting taxes is messy. Tries to trick you into paying an additional fee. Program says data is good but it still gets bounced back.

Never have had problems with Turbo Tax in the past (30+ years). This year I got to the payment screen to pay for the State return filing an it kept locking up and the screen size would not allow me to click the continue button. worked thru it with tabs, but it took awhile

TurboTax used to be very clean and easy to work with. Now there are too any up-sell pages. There is no way to simply say 'no' and have it leave you alone - the only options are to say 'yes' or 'not at this time' The options to e-file state, or not e-file state, should have a third option to print forms. I always seem to owe, or recieve about $1. I am not going to spend $20 to $25 to e-file this. I also had issue with it accepting my W2 EIN number, same one that i had for years. After two updates, it suddenly 'worked'

Have to pay late fees for State TAX. TT asked to fill in data from 2024 file, to accomplish that, had to open 2024 TT State Tax file. TT was not able to obtain data itself, without my direct input! Could not cut & paste from .pdf file to 2025 State file. Of course I am lazy but TT should be able to obtain data from past TT 2024 file.

Very poor handling of Canadian retirement accounts. No way to enter foreign tax paid except as 1099-div and that was difficult to find. Not impressed with Win11 requirement. Import from RBC does not work. No entry from Scotia McLeod. Direct entry of Canadian NR4 would be asking too much?

I have been using TurboTax for over twenty years. It is aways accurate and easy to use. I do take two issues with this edition for 2025. I object to your requirement for Windows 11. It is unnecessary and a burden for those who are already using Windows 10. We all use anti-virus and other protections and this just seems like a windfall for Microsoft that you are assisting. Same for having to print from Acrobat. I don't remember having to do this before. I could save to Acrobat, but print from he page. These are two really bothersome changes.

I HAVE USED TURBO TAX FOR MANY YEARS. TURBOTAX 25 IS THE WORST VERSION BY FAR. THE GUIDANCE WAS NOT SIMILAR TO PREVIOUS YEARS. IT TOOK ME HOURS LONGER HAVING TO BACK TRACK TO MAKE SURE I WAS GOING TO THE RIGHT STEP. REVIEW PREVIOUS YEARS GUIDANCE USING WINDOWS 10 AND ADAPT TO WINDOWS 11.

Turbo Tax seems to have done a reasonably good job with data and calculations. However, the print on screen is very small. There should have been an early warning that the software needed an update to e-file! Instead, it let me go all the way through the e-file process only to alert me that there was a problem and it couldn't continue. That was very frustrating.