Have always given turbo tax a 5 because it easily met my needs in preparing a relatively simple return. In past years, I prepared my state return in turbo tax, but transferred all the info to the state website and filed it directly with the state to avoid the extra filing fee. Decided to "splurge" this year an avoid the hassle of having to transfer all my info to the state website. It was only AFTER paying the fee that I learned that Turbotax does not have a way to attach the required documentation for a state credit. So now I need to figure out how to do that through the state website. VERY DISAPPOINTED and QUITE ANNOYED.

In some ways the tax program was more difficult than in past years. I found that questions were asked without explanation of their meaning. Things were explained better in previous years. regardless, I feel that Turbotax is the best tax program available'

I have used Desktop TurboTax for the last 6 years & this year I went online vs through Intuit directly which caused me to complete my taxes online. Problem developed when I could not find an answer to how to switch to desktop. Out of frustration I did get the desktop & thought I'd have to pay twice for the product but didn't have to and was able to bring all the data into desktop. So frustrating when the information said only prior years could be done this way but obviously not true. Perhaps this could be made more clear in the guidance.

Have used TurboTax for decades. Find it easy to use. Never had any audit problems. Simple to move through the steps to enter information and understand precisely the proper way to find the info. The electronic filing option is great. However, if your state requires an e-filing fee, choose the pay by credit card option. This limits your payment to only the state filing fee, and the federal e-filing has no charge. If you select the pay the state fee from your federal refund, there is an added step in TT's process involving a 3rd party and you are charged $40 for that step, on top of the state fee. TT should fully explain the cost of this option. There is no mention of it. Thus,, 4 stars, not 5.

Out of all the years that I've been using TurboTax, this years software had to be one of the worst. It was extremely clunky to use, inconsistent with loading previously worked on returns, CONSTANTLY having to reactivate the software even though the license was already submitted at the beginning, etc. This will heavily weigh on my mind next tax season.

Turbo Tax is very convenient for us. Even though we have a very simple tax situation, the convenience and ability to save, print, carry info forward from previous years, and submission is the reason that we continue to use this application. 4 stars this year vs 5 because, State would not download. We needed to uninstall TurboTax and reinstall to get the state app to download. Once we figured this out, all worked well.

A few glitches this year but overall excellent. The whole Canadian business regarding retirement was weird and it took going to the chat to get it cleaned up and removed from my return. I file very early so I guess it takes time for these things to show up???

It's great, as long as the interface remains consistent. Also, the frequent long updates are becoming an issue, especially when an update fails if you forget to open the program as an "Administrator" in Windows 11. Otherwise, everything's still fine.

I always have used the downloaded version, I'm used to it. I am concerned about the online version. I need to talk with one of you about the pros and cons. I suggest having a quick overview of new tax law provisions at the beginning to know what to expect. I spent an hour or more looking this up myself . Also provide an easier way to figure out Identity Protection PIN - it's buried deep in the "Other tax situations" with limited explanation.

Generally ok, but two continuing issues; 1) I use Turbo Tax because I don't keep up on tax law changes. For the State return, it invariably says to enter something "if your state allows it". That's why I purchase tax software, to answer those questions. 2) If you start a return and indicate you want to use the one free state return but don't complete the return until sometime later, it doesn't remember that and I get the charge.