I've depended on TurboTax for many, many years and have generally found it easy to use and reliable. This year it required more intervention than usual to import data from my financial companies (I had to manually enter many line items. Not sure what changed, since the hardcopy from my main import looks identical to previous years.

I purchased TurboTax deluxe 2025 this year and it was an online version only. I was very disappointed with it. I just didn't feel comfortable with it. I have been using TurboTax desktop version since the early 1990's. I've been very satisfied with the desktop version. So, I ordered another TurboTax deluxe 2025 desktop version. Please keep the desktop version for your (senior) customers.

I like Turbo Tax - However Two Things: One, we had a required RMD distribution from an IRA and a second, non-required distribution from the same account - I felt the way that TT handled the pair was confusing as to how to designate which was the required RMD and which was an ordinary non-scheduled withdrawal. Secondly: I want to print a final copy of my 1040, including ES Payment Vouchers - However the only final copy T offers to print at the end of filing produces a "COPY - DO NOT FILE" watermark on the copies, including on the Voucher receipts I would use to mail in my quarterly ES tax payments. ???

I have used TT for 20 years and this was the first tie that the software did not automatically update my 2024 numbers into the 5 year form. Also it stopped me on my final step and said I needed to update to latest version But there was no clear simple way to do it. I finally found it but in the past it was an option before proceeding.

When I tried to file my taxes, there was a glitch that prevented me. I got an error message that looked like this: "Information Worksheet: Form 1099-Q is still being worked on. Please return after it has been updated.. Taxpayer's First Name: ....." I went on the Intuit community forum and discovered that this was a common problem for Oregon users filing a 1099-Q form to take a distribution from a 529 plan. Some of the users in the forum had been complaining to TT for weeks, only to be gaslit and told that it was a problem with an Oregon form, or they were promised that a fix was just around the corner. I had to wait over a week for the bug to be fixed, but not nearly as long as others who started their taxes much earlier. I have been using Turbo Tax for years and I have occasionally run into little bugs like this, but this was the first time I was completely prevented from fixing it on my own and filing my taxes.

I was disappointed while entering data for TT to suddenly tell me "that form isn't available yet". I had to sign up to be notified via email when that update was ready. Nearly a month later, I STILL had not received notification! (yes I checked my spam folder) I took a chance and reopened TT, let it update and it seems like everything was there. Makes me wonder when TT was going to let me know.

You need to upgrade the help to give the option to index and link directly to IRS publications and use AI to help with this. The help on TurboTax is designed to force ignorant users into paying for assistance. People who know how to do tax research do not want to use your pathetic help system and have to exit TT to access real help documents.

Well I try to send my taxes by e-file and they rejected it saying they needed my wife Ruth AGI. No where did your program ask me for my wife AGI. So why do they need it, if they don't ask. And why did they want my wife AGI when we are filling as joint filling. I put my wife and I AGI in the space from my 2024 tax return that I did on Turbo Tax program, but they still rejected it! don't understand. You need to fix it for me.

I've used turbotax for many years and I found the beginning of the process VERY IRRITATING this year to the point that I may not buy turbotax again. I had trouble finding the turbotax package to buy, it kept directing me to just start inputting data but that's not what I wanted. we have a family and even though our taxes are not complicated, I buy the package and we each use it. After a lot of frustration, I found where to buy it. I input my federal taxes and it suggested I save and update so that's what I did. I came back to my computer later to finish my federal and I could see the file in recents but it had 0 data and turbotax couldnt open it so I had to start my federal taxes again. whatever you are doing to make it 'easier' is just making it harder in my opinion. I won't recommend and doubt I'll buy ever again.

You said I can import my last year data from H&R block but your software would not read the pdf even though I could open it in my pdf viewer and it was fine. Very unhappy You remove the option to scan the last year pdf fix your product that you over charge for