After an online update, the program became unusable due to Error Code 70001. I had to call tech support and the wait time was over 20 minutes, which seemed too long to me. I did all sorts of trouble shooting, like clearing the cache, rebooting several times, clearing Task manager nad the like. Ultimatley, had to uninstall and re-install the whole program to get it working again. Most annoying. Some online research revealed this has been a know issue for several years now and Intuit has yet to fix it!!!! Shame on them...

I like the process. I find it to be very thorough. It appears that you want to move everyone to online. I think that is a big mistake. I am sure that many like myself, that feel that filing the return on my computer with software is safer than full return on the internet.

Misleading claim of free e-filing and later requiring an upgrade from Deluxe to Premium version in order to get what was already claimed to be 'free.' E-filing is essentially free with upgrade -- so state it that way. I'm printing and mailing my return to save $45 -- be upfront Intuit -- include e-file with 'Deluxe' version or don't claim it is free. Considering a new product just for that (what I view to be unethical) claim.

I've used for several years and have no complaints. This year I saw where our Senior Tax credit was applied on one pf the summary screens but was never really explicitly told that it was applied. I've read about the credit and heard about it on the news, so I was looking for it. Just an FYI.

I started with the online version. The option to have an expert do my return was clunky and hard to understand. it also wanted me to wait over an hour to be connected to said expert. I designed to do the return myself. I needed help and reached out to an "expert". My problem was a simple oversight in where to enter estimated taxes paid. The "expert" had no idea how to fix this and had to consult other experts. Spent 45 min on the phone hearing the sound of crying children in the background. TT wanted to charge me $256. I downloaded TT Deluxe for $47 and completed my federal form no problems.

I have used TurboTax for years and this is the first year I have been disappointed. Doing away with Its Deductible and one free state e-file it a game changer for me. I lost so much data when when you wiped out It's Deductible. WHY, so you could make more money? You have got to do better! I will be looking for a different program for next year unless you make some changes. Shame on you for letting your long time customers down.

I've been using Turbo Tax for many years. It keeps getting easier to use each year. Tried a competitor once a few years ago but they used many unrecognizable acronyms and abbreviations throughout the program. Went back to Turbo Tax and don't regret it. My only complaint may be that the cost is getting too high and while I prefer the desktop version the program constantly attempts to get me to switch to the on line version. I have found that the on line version is too restrictive when trying to update and change some entries.

I like Turbotax because I've used it for the past 4 returns, but you need to stop prompting me to switch to online/browser filing. I will always trust a desktop version more than a browser version. If you get rid of the desktop version I'm switching to a competitor. That's the main reason for three stars.

I owe Federal $829, but getting back $1056 from the state. In the summary TurboTax said that I was getting back $227. This confused me, because I thought state was going to pay the federal with the money I was getting back and then get me the remaining balance. But it doesn't look that's the case. This is very confusing. Please fix

Been using TurboTax for MANY years. Up to this year was fairly happy. Frustrated this year with lateness of 1099-R. On the advice of a friend, tried FREETAXUSA, during the period that TurboTax did NOT have the 1099-R capability... and they did. Thought why not just enter data into FREETAXUSA and they completed my tax forms. Since I had already paid, came back to TurboTax and submitted (when you were ready). There is an excellent chance that this is the LAST TIME I will use TurboTax... save myself some $.