Very very disappointed that 2025 did not include its deductible. I feel the software has gone downhill over the past few years. The support for end users has decreased and results in users going to community chats outside of turbo tax for help. You can do better.

Have been using Turbo Tax for years but I am a bit disappointed this year , I purchased the deluxe version that was supposed to include 5 free Federal and one state I got nothing , it charged me 65.25 to file both Federal and State and the same for my Daughters return . never had problems when Turbo Tax was available on a CD format wish it will make a comeback on 2026

The help on Turbotax is horrible. I asked CoPilot questions and got much better and quicker answers. Example; Where do i enter state estimated income tax, where do i enter QCD. I also have found its much harder to find where information on my return came from. Would be nice if you clicked on the amount in say line 4b it would take you back to where you entered that number. I have been using Turbotax since 1997. Long time. Plus the $40 processing fee isn't nice. I might start mailing in my return. Someone is making a ton of money on the process fee.

HSA section never goes smoothly. Why is the assumption that all HSA dollars are NOT qualified and thus show big owe on my return, only until I specify that all expenditures were for eligible medical care. Had to do this on a Mac this year since apparently windows 10 isn't good enough anymore. Pain in the butt since nothing transferred over.

The fact that I could not automatically download my W2 was huge miss. I had to input everything manually. Also, in the home mortage tax section why is the box number not show. the hint explains this but I shouldn't need to go there for an explanation.

I have been using TurboTax for many years and switched to the Mac version in 2020. So, far, it works great and I convinced a friend to start using TurboTax for his Mac after his accountant changed him some ridiculous fee to do his simple taxes where he only qualified for the standard deduction. The only concerning issue with TurboTax is they keep copies of some of your tax data in their cloud.

I am a big fan of TurboTax and have used it for over 20 years. I have always given it a 5 star rating until this year. I was not a big fan of the user interface this year. Many of the information "look up" boxes were left off making this edition a little more like deciphering the government language on paper forms. I found myself having to look up items like 403(b) and alternatives online as I clicked through my Civil Service annuity distribution declaration. The CSA 1099R form with a code 7 in Box 7 should have been sufficient for TurboTax to determine the distribution information. If I have to click choices to make decisions, then please return to the level of explanation in the program that was customary and expected just 4-5 years ago. I realize that forms may not always be finalized by mid-January because there can be late IRS updates to TurboTax. While it was unusual to see so many delays warnings to completing my taxes in the third week of January, I won't fault TurboTax for it. I will continue to choose TurboTax for my annual filing, but I definitely hope they return to the much more informative user interface and information lookup they excelled at just a handful of years ago. I know the videos from years ago were costly and may not be possible today, but they were informative. Filers want to be comfortable in their choices of clicks; guessing/assuming isn't the way to go.

I filed my return using the online version, then after I purchased the desktop version, I cannot file an amended return. It is the same service, although the online service wants an additional $69 to file the amended return. I am not happy about this.

Turbo Tax 2025 did not flag that my federal return was missing the IP PIN number before I submitted it. The return was rejected because of that missing number. I did not receive an e-mail that it had been rejected. I reopened Turbo Tax a few days later to check status and saw the error and the necessary fix and resubmitted.

Guidance PA State mail-in filing has 2 annoying issues: 1- PA Schedule D as printed does not have Digital oval for Yes or No filled in, even though the corresponding field in the "Forms View" is marked. I used a pen to fill in the oval. 2 - You need to repeat the instructions to send the REQUIRED paper or FAX copies of Detailed1099-B forms for gains/losses in printing instructions for filing. The instruction is sort of incidentally mentioned during filing procedures, but is very hard to find later on. Try it!