We are glad you are loving the grill overall! We are sorry switching between modes has been such a puzzle. Please give us a call at 1-800-913-8999 and we will walk you through the process step by step so you can get smoking the way you intended.

We are really sorry the assembly was such a struggle and that parts arrived warped. That is not the quality we stand behind and we sincerely apologize. Please give us a call at 1-800-913-8999 and we will get replacement parts on their way to you. We would also love to get your grill's warranty registered while we have you on the line!

We are sorry the instructions did not explain how to switch between smoke, bake, and grill modes. That is a really important feature and you should not have to hunt for that information. Please give us a call at 1-800-913-8999 and we will walk you through all three modes step by step so you can get the most out of your smoker.