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Customer reviews for LG 23 cu. ft. Counter Depth Refrigerator with Instaview for
LG 23 cu. ft. Counter Depth Refrigerator with Instaview
4.3 out of 5 stars
stars538 ratings538 reviews
  1. 5 stars63% (339)
  2. 4 stars21% (113)
  3. 3 stars7% (38)
  4. 2 stars3% (15)
  5. 1 star6% (33)
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Showing 51-60 of 538 reviews
Jun 14, 2021
Brodieboy
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] My wife is crazy about the fridge, my grand daughter love the knock on and knock off feature. The two biggest disappointment that I've discovered is the fact that the craft is is never perfectly formed, nor is there adequate craft ice production. In the three weeks that we've had the fridge in the home, I'd say the craft ice hasn't produced 30 cubes nor has it produced a single cube close to even being a round cube of ice.

Review from lg.com
Helpful?4C2SR612US9318173558914
Apr 19, 2021
Sbrock2493
5 out of 5 stars review

Verified Purchase

LG Instaview Refrigerator

The refrigerator has been designed efficiently to make daily usage easy convenient. Insta door or preview door is awesome to just open the door rack and interact with frequently used items like milk, juice and creamer. The two drawers for the freezer are quite deep and provide ample space for frozen food items and ice creams. The two vegetable drawers doors open to consolidated shelves from left to right providing enormous space to keep practically anything.

Review from lg.com
Helpful?4C2SR612US9318173558914
Oct 14, 2021
sback2
4 out of 5 stars review

Verified Purchase

never thought I could enjoy a refrigerator

[This review was collected as part of a promotion.] terrific product. Very minor glitches-craft ice not fully formed, QThin says water supply problem but no noticeable issue because of it-havingb t checked. 4, 8 and 12 ounce water settings don't work (don't need it). Other than that, machine looks beautiful, works well, and am very happy with purchase.

Review from lg.com
Helpful?4C2SR612US9318173558914
Nov 3, 2023
Fridgedude
2 out of 5 stars review

Verified Purchase

Loud buzzing and unreliable craft ice

Two years of ownership and the fridge makes a buzzing noise that has gotten louder over the months. Their customer service refuses to help you the first time you call, so you have to call twice. The craft ice maker has an issue about once a month and has to be fully removed and defeated. The fridge door with the ice maker in it is heavy and slams hard unless you baby it closed every time.

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from Customer Care

Thank you for your openness in expressing your insight. The craft ice feature is a relatively new technology, and there may be occasional issues that arise. We apologize for the inconveniences you've experienced as a result of this. On the other hand, the weight of the door is designed to ensure proper insulation and sealing. Feel free to reach out to us through direct message on Facebook or Twitter using the handle @LGUSSupport to discuss these issues in more detail and explore potential resolutions.

Feb 20, 2021
Bill85374
5 out of 5 stars review

Verified Purchase

LG Refrigerator

[This review was collected as part of a promotion.] I have had a lot of refrigerators in my lifetime and never been in love with one until I got this LG door in door. OMG, it is just amazing! The in-door ice maker never runs out of ice, takes up no shelf space inside the fridge and makes the nicest square cubes, not the half round ones that always dam up the liquid in your glass! The Craft Ice made in the freezer is just plain sexy! All the ice is so solid it lasts longer in the glass than anything we have ever had before. The door-in-door feature is brilliant. So handy for things that we use everyday. Love it! The interior lighting is amazing. Everything inside is totally visible. The "Full-Convert" Drawer is another great innovation where we can adjust it from freezer to fridge use. We use it for deli items and it is priceless. LG has broken the code on this appliance. Our next LG purchase will be replacement washer and dryer. I can't wait to see how they have advanced the technology on those machines! My wife says LG is the best. Thank you LG

Review from lg.com
Helpful?4C2SR612US9318173558914
May 31, 2023
Nanax2
5 out of 5 stars review

Verified Purchase

I absolutely LOVE this frog...

My frog is now almost a year old- I LOVE it more everyday- The glass door in front is perfect- the center optional drawer is great - can be dairy- freezer - wine wooler- and the craft ice- I thought - how silly - 2 ice makers- well let me tell you- try living without them now- and had a few questions how to do the app and download- wifi etc- customer service walked me through all of it- This is the best frig I have ever had- lots of inside room too- adjustable depth shelves is great as I can change as I need -not enough room to write all I love about the refrigerator- and the LG service - awesome times a million !!!

Review from lg.com
Helpful?4C2SR612US9318173558914
Jun 17, 2021
OwenM
5 out of 5 stars review

Verified Purchase

Best fridge I've ever owned

We are thrilled with the fridge and how easy it is to find things in the main compartment. We use the middle drawer for sodas and meats/cheeses and it works great. The only real complaint with with the display. It's useless to display what the temperatures are set to rather than what they are currently.

Review from lg.com
Helpful?4C2SR612US9318173558914
Jan 7, 2021
Rpatel
4 out of 5 stars review

Verified Purchase

Great fridge but has few issues

[This review was collected as part of a promotion.] We love our LG fridge. It’s got great features such as the cocktail icemaker, the middle door that can turn into a freezer or a wine cooler or a fridge, and the see-through door. The only one downfall is that sometimes for the icemaker that’s on top, the ice gets stuck in between somewhere and some water leaks out. It also doesn’t come with the drip tray which is annoying as well. Other than that this fridge is a great fridge and I would recommend itTo anybody.

Review from lg.com
Helpful?4C2SR612US9318173558914
Jan 25, 2022
First Time LG Buyer
3 out of 5 stars review

Verified Purchase

The jury is still out.......

[This review was collected as part of a promotion.] This is a very new design and my first time dealing with LG. Thus far, the service experience is not the greatest and the refrigerator appears to be super sensitive. Based on the performance along with the sensitivity, this product requires an extended warranty or else it could get very expensive if you experience any performance issues.

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from LGE Social Media

Thank you for taking the time to review our product. We appreciate your feedback and it is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Aug 22, 2023
RicP
3 out of 5 stars review

Verified Purchase

Compressor.isdues on this product

[This review was collected as part of a promotion.] I purchased one 3 years ago and August 2023 the compressor went and lost all the food. The LG app is a waste because it showed the refrigerator was working with no issues. Everything was defrosted and app stilled showed 35/0 temperature. It took over a week to get it fixed and found out this product had compressor problems. All my other appliances are LG and hope they hold up. I never got payed back for someone to check my frig.

Review from lg.com
Helpful?4C2SR612US9318173558914
reply from Customer Care

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your experience with us fell short of your expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements to our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns you are reporting. We, along with the community, appreciate your kindness in sharing today. http://spr.ly/6425PWmgf `Tanisha