Customer reviews for Member's Mark 6-Tier NSF Heavy Duty Wire Shelving, 47.75" W x 18" D x 75.5" H forMember photos









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GREAT shelving, a few glitches in assembly
I bought three of these to make 2 units with 9 shelves each. I bought them to store specific items -- DVD/CD boxes that hold literally thousands of back-up and home-made DVDs and CDs -- after searching what seemed like FOREVER to find something suitable that didn't cost a fortune. (I was actually considering having a carpenter build me custom shelving, but that would have cost close to $2,000!# I took a chance on these because they were inexpensive and I knew I could use them in my garage if it turned out they didn't work for the DVD boxes. Well, they work GREAT! #See photo!# The only negatives, and they are minor, is that assembly of the first one was a bit of a pain. The instructions tell you to screw together the poles that form the frame, then screw in the wheels, then put on the shelves. The problem is, if you are assembling these yourself -- no helper! -- this won't work, as it will be almost impossible to get the shelves over the very high poles with the legs wobbling all over. #You can lock two of the legs, but that wouldn't help much -- the first shelf is the hardest to get on as the poles of course are not really a "frame" until something is on them!) After following instructions, I realized that wouldn't work, so I took off the wheels and separated the 4 full-length poles into 8 half-poles (as they come). THEN I was able to get the first shelf on over the plastic clips, and then the second, etc. After I had four shelves on, the unit was quite stable, and I was able to screw in the 4 half-poles to make the top half. I added the rest of the shelves, THEN propped the whole thing against my basement wall to put on the wheels, one side at a time. It wobbled a bit when I was putting the 3rd and 4th wheels on, but it wasn't really an issue as the unit was VERY stable with all the shelves. I had no problem with the plastic clips -- once they "click" into the line where you want them (I just counted lines to make sure they were even), they held fast as I loaded the shelves. One tip for assembly: don't assemble them until you are sure what you will store on them. Yes, you can disassemble and reassemble them, but that won't be too fun -- better to know what you will be storing at the start and plan your shelves accordingly. Taking 15 or 20 minutes to plan first will likely save you a lot of aggravation later. And one last thing. These units come with 6 shelves PLUS the shelf liners, which a lot of the units don't come with if you buy them elsewhere. I didn't really NEED the liners for my purposes, but they are nice to have for the future if my needs change. Overall, a GREAT purchase at an amazing price. I plan to buy the corner unit and some more of these as well for my garage. I am so impressed with them!
Defective bottom pole
After 4 phone calls, mfr, local Sams, Sams main customer service, and Members Mark CS, and a total of 90 minutes on hold, I was informed that a replacement piece would take 10 to 15 business days to receive. Sams will not cannabalize the part from another pkg. As the instructions say, I laid out in my garage, and counted every piece. I then did a physical exam and discovered a bottom pole had the threaded inserts reversed. At 75, there was no way I could reassemble the parts into the cut open box. There should be an expedited shipping of missing or defective parts as part of Sams purchase agreement with a mfr. I am not leaving my car sitting out waiting on a defective pole. I am taking the pieces back without the box for a refund. I will never buy anything from Sams that requires assembly.
We apologize for this experience, WayJay, and have passed it along to the appropriate team.
Verified Purchase
Assembly parts
We got the rack to the assembly place. The black pieces necessary to assemble were received busted and broken. Photographed the box upon receipt with some box damage. The steel shelving material is nice, bummer can not use! Looking into getting assembly parts shipped!
We are sorry to learn your shelving arrived damaged, Vi. Please contact Member Support at (888) 301-0332 and they will assist you with obtaining a replacement. We apologize for this inconvenience and hope to hear from you soon.
Good shelves but came damaged
The shelving unit is solid and easy to put together, but the shelves seem to come damaged fairly often. The box I picked from the store appeared undamaged; however, after unboxing it, I found one shelf that was severely bent to the point that it no longer lined up with the shelf poles, as well as two shelves that each had a pole opening that was bent or oblong, making it difficult to secure the snap clips. In the end, I have four correctly positioned shelves, one slightly crooked shelf, and one that is going in the trash because I cannot manage to unbend it.
Verified Purchase
Have already bought 2!
This shelf is perfect for organizing things. Shelves are adjustable so you can store bins you already have. Comes with a plastic shelf cover to prevent smaller items from tipping over. Assembly was easy. The wheels make it easy to move so you can easily clean under the unit.
Verified Purchase
Bad Initial Impression But Worked Out Ok
We ordered 4 of these units to organize our garage storage. When they arrived the packages didn’t look too good. Two boxes had either busted open and were put back together with packing tape or maybe they had been returned from a previous customer and sent to us. Also, each box we opened contained broken pieces of plastic that made us nervous about trying to assemble the shelving. It was obvious more attention was devoted to engineering and construction than to protective packaging. Anyway, we did assemble each unit and surprisingly it was a fairly smooth process. The overall quality of the units seems good. We did have to hammer out a couple of the corners of two shelves that were partially indented from apparently being dropped on the end. Once assembled the units appear to be strong and the castor wheels look like they can support a lot of weight. Half of the plastic liner sheets provided for the top of the shelves were cracked and chipped, and not sure how to request replacements. Also, the broken black plastic chips that fell out of the boxes we think were some kind of spacers/caps used in/on the vertical posts. We are not sure if these missing parts will affect the long term durability of our shelves. Overall the product appears strong and well designed, but the bad shipping experience really ruined it for us. If we had paid more for these shelves we’re not sure we would have kept them. This vendor needs to step up their product packaging.
We appreciate your review and great rating. For assistance obtaining replacement parts, please contact Member Support at (888) 301-0332.
Simply Excellent
Very sturdy and well built, i was amazed by how much it held and how quickly it organized so many things for me. The wheel are great if you need to paint the wall behind it or move it for any other reason. The only thing I thought might have been a tiny bit better was the instructions on the little black sleeves that go around the poles. The instructions say it will "snap" togeather. Well, sort of but if your like me and keep waiting for a "click" noise you probably won't. But they are great shelves, buy with confidence!
Defective component & poor replacement option
I purchased this yesterday and today laid out all the pieces as directed. In doing so, found one of the bottom posts was defective in that the threaded insert had been installed in the wrong end and the wheel insert was the incorrect thickness on the other end. We tried to figure out how to make it work if we skipped the double line on the 3 good posts, but they did not line up so the shelves would not be level. I called the number on the back of the instructions and was on hold for 20 minutes and then got auto disconnected. I then called my local store and explained the situation and asked if i could just bring back the defective piece and have someone open another box and give me a good post and return the package by adding the defective piece. She said no, I could bring the whole unit back for refund and purchase another one. She said I might try main Customer Service number for Sam's and so I called them. When I finally got through to a real person, they suggested I call the Members Mark Customer Service No. so I did that. A 30 minute hold until I got a real person. This CSR said they could order me the replacement part through the mfr but it would be 10 to 15 days. I remind you that I have methodically unpacked every component and it is strewn on my garage floor. The other option was to return the entire system and exchange for another unit. He gave me a reference no to do that. I told him I am 75 years old and I would have to load up the individual pieces, (the shelves are very heavy) and then would I have to unload when I got to my store and he said yes. This return system is totally unacceptable. A mfr should expedite shipping of a defective component and Sams should make that part of the Purchasing Agreement they have with a mfr. Rather than take a chance on exchanging a unit and finding another defective or missing component(s), I decided to pick up another unit, bring it home, open the box in the back of my car and get out the post to replace the defective one and then return that system, still in the original packaging, for a refund. At least while still in the box, I could take my neighbor, who would help me lift the 120lb box out of my suv onto a flat cart. I won't be buying anything requiring assembly from Sams again.
We apologize for this experience, Way, and have passed it along to the appropriate team.
Outstanding!
I purchased three of these shelves last year to begin organizing my basement. They worked so well I ordered three more this year to finish. Outstanding quality at a low price. I priced them elsewhere and other outlets had the same brand with only 5 shelves---this has six, and you had to pay extra for the plastic sheets that go on top of each shelf--essential if you are storing smaller items and included in this package. If you have any trouble assembling do what I did---ask your wife to help. It sure worked for me.
Great item!
Bought one of these to make two carts to use in my office. Bought one extra set of casters, put three shelves on each cart, now I have two carts with 3 shelves each, and it's great. Definitely a well-made and heavy-duty item that will last for a lifetime. Relatively easy to put together even for an old lady like me.

