So far so good. Loving the new rower. You do have to pay for a membership to use the screen. We picked the $10 a month option. We don’t need live classes. So far we have just watched shows while rowing. You have option to log into a few streaming apps. The machine is very smooth and well made. I don’t have a lot of experience with rowing and I really enjoy it. Happy I decided to purchase.

Fantastic machine %26 have enjoyed training with echelon, well worth the money!

Love my Echelon Row-S. I purchased an open-box rower. There was nothing that I could see wrong with it. Works perfectly. I LOVE the large interactive screen and rowing with the trainers. The screen is large for me to see, as opposed to using my I-Pad. The interaction with the trainers makes the rowing time go faster. Having the trainers allows me to focus on my form and to challenge myself. Extremely satisfied with this purchase.

The machine itself is very nice and works well. The software on it tends to gang up and not want to start up. Some days it’s fine some days it takes me an hour to get it to connect. Have no idea why it does this. Overall am pleased with it but a little frustrated.

I can’t say enough about the echelon rower that we have and I would give that five stars by itself. And the reason for the two star deduction is the change in app/subscription service. A couple years ago you had to pay for the live subscription service, which was fine at the time because you could get pre-recorded events/sessions at no cost. Now echelon requires a subscription for both live and pre-recorded sessions. It is too costly to be acceptable.

requires an account to use and monthly subscription for said access.... once the machine was set up and fully updated we met with a log in screen that did not allow us to use the machine we paid for a subscription... the machine we already paid for. everything having a subscription will be the down fall of society

Bluetooth would not connect my tower with the app or allow me to set up my machine. I was on the phone with tech support and they tried everything to no avail. They ordered a Bluetooth connector “motherboard” and the Bluetooth piece on the handlebar but only received the motherboard…apparently the other necessary piece is on back order! I asked if the reason it's on back order is because this is a known issue and he said yes! He said it should be back in stock by the end of the month and they will ship it as soon as they get it…if I don't have it working by February 1st I will be finding out how to return it!! Disappointing! Seems like a good machine and I like the big screen but if it won't connect it's useless!! If I had known I would have chosen a different tower with good reviews!!

Screen doesn't work without membership. It should at least provide basic metrics. Greed is evil.

It shipped without hardware. Instead of overnight the few bolts it took a week to ship. I was upgraded to the S rower which includes a screen ensuring that you will pay the membership fee. Alas, got my bolts, assembled the rower and the display won’t update - it is nine versions behind. Not sure how long it will take them to send a new one. ????

I am surprised at the difficulty with getting the row-s machine to connect to my wifi, update the firmware, and then load an on demand workout. I have spent several hours trying to research FAQ pages, videos online, as well as other social media channels and nothing is helpful. I haven't been able to use my machine for the month I have had the subscription. I love my bike and haven't ever had any difficulty with any part of it. I am just floored that we aren't able to get it to work.