Tools are easy to use and understand and when I encountered a problem when attempting to e-file, your support rep, Carmine, was able to find the EXACT solution needed to resolve my issue.

Your program is getting clunkier and more difficult to load and operate. I also got hung up on a "review, fix error" item that involved $0.44 of investment income for cost basis. The missing number WAS on the investment copy form.

your 2025 software is TERRIBLE. CAN;T UPLOAD MY ACCOUNTS. IT KEEPS ASKING FOR AN ANSWER THAT ISN'T REQUIRED ON PART 3, THEREBY MAKING MY RETURN INCOMPLETE AND i CAN'T eFILE

I have used TurboTax since the 1980's and it has never let me down. It is accurate and relatively easy to use because of the clear instructions and sequential workflow.

I have used Turbo Tax for many years. This was the most difficult ever and seemed the most user unfriendly. Not a lot had changed in my own situation, but I found this difficult to be sure everything was being included accurately.

Please, please do a refresh at least of the opening screens, and some reworking of your dialogue boxes to improve clarity. Even this survey feels balky and dated.

Not as easy to navigate as it has been in the past. Had to upgrade for more money to download investment 1099s. Extra to efile the state return. Turbo Tax is doing less and costing more. Probably look for a cheaper solution.

Help function didn't work. No where to enter information. Also, no where could I find how to apply my federal refund to my estimated taxes. Had to go back and print out the ES forms. Not very user friendly.

In general, the product is well structured and easy to use. My only complaint is that it continues to bother me about filing state income tax returns for my state of Washington which has no state income tax.

PUSHING A $40 PROCESSING FEE ON federal return when trying to use the one state efile is crazy when I was to get 5 free federal returns. I should get the $40 back for my daughter paid the fee by mistake