I ordered two sets of shelves. Both arrived damaged. One so badly that it could not even be set up. That one was returned. The other was set up and I did not notice until the following week that each of the six shelves also have slight twist or bend in them. It’s not bad enough to cause me the time to dismantle and deal w the return, but still disappointing. I ordered a Seville corner rack at the same purchase time and it was sooo much better quality packing, I believe that the poor shape of the Sams club shelves was partly due to the shortcut of packaging for such a heavy item. I bet there are lots of similar issues for people that have them shipped to their homes.

I purchased this yesterday and today laid out all the pieces as directed. In doing so, found one of the bottom posts was defective in that the threaded insert had been installed in the wrong end and the wheel insert was the incorrect thickness on the other end. We tried to figure out how to make it work if we skipped the double line on the 3 good posts, but they did not line up so the shelves would not be level. I called the number on the back of the instructions and was on hold for 20 minutes and then got auto disconnected. I then called my local store and explained the situation and asked if i could just bring back the defective piece and have someone open another box and give me a good post and return the package by adding the defective piece. She said no, I could bring the whole unit back for refund and purchase another one. She said I might try main Customer Service number for Sam's and so I called them. When I finally got through to a real person, they suggested I call the Members Mark Customer Service No. so I did that. A 30 minute hold until I got a real person. This CSR said they could order me the replacement part through the mfr but it would be 10 to 15 days. I remind you that I have methodically unpacked every component and it is strewn on my garage floor. The other option was to return the entire system and exchange for another unit. He gave me a reference no to do that. I told him I am 75 years old and I would have to load up the individual pieces, (the shelves are very heavy) and then would I have to unload when I got to my store and he said yes. This return system is totally unacceptable. A mfr should expedite shipping of a defective component and Sams should make that part of the Purchasing Agreement they have with a mfr. Rather than take a chance on exchanging a unit and finding another defective or missing component(s), I decided to pick up another unit, bring it home, open the box in the back of my car and get out the post to replace the defective one and then return that system, still in the original packaging, for a refund. At least while still in the box, I could take my neighbor, who would help me lift the 120lb box out of my suv onto a flat cart. I won't be buying anything requiring assembly from Sams again.

We have several dozens of these units collected over a couple decades. We install four shelves on each rack and hang the extra shelves on "S" hooks between the units making 3-rack super-units. Then we store most equipment in Rubbermaid tubs. Everything is clean, neat and easily identified. These are the biggest bargain in the shelving business.

This item was delivered to my home and I immediately took it out of the box and began setting it up. I was almost completely finished when I realized that one of the bars was bent so, I could not complete the set up. I called SAMs and they were extremely helpful in assisting me with an exchange. Fed ex came the next day to pick the product up and the replacement rack followed 3 days later. I set it up in 15 minutes and have been extremely happy with my new rack.

I now have three of these shelving units. I bought two more after about 5 years of only having one. Best roll about shelving and a great price. I use them in the garage to store larger and heavier tools and other junk. I like the casters so I can clean out the leaves and other crap the blows in from outside.

These are good shelves but almost every one arrived damaged. There is no protective packaging. The shelves are simply in a cardboard box and bang around during the trip which strips the finish and some were even bent. If you don't expect perfection these are good shelves. I've purshased about 10 of these. Maybe 1 or 2 arrived in good condition.

We got the rack to the assembly place. The black pieces necessary to assemble were received busted and broken. Photographed the box upon receipt with some box damage. The steel shelving material is nice, bummer can not use! Looking into getting assembly parts shipped!

These shelves are great, I wish they where still on the shelf at the store. They are built very well and are reasonably priced, I hope they don't get crazy with the ridiculous inflated pricing that's been going on for No REASON the past year. I wish they would come back with the similar 3' & corner shelves that use to be in the store, so I can offer them to my customers again for garage and pantry's. There are plenty of wire shelves on the market, but a lot are made poorly, these are made well, I know I've been using and installing wire shelving for nearly 40 years.

When we set up our company "archives" originally, I got cheap plastic shelving because we needed so many units. The plastic shelves sagged, cracked and chipped and weren't quite the right dimensions. When we needed more shelves, I chose these Seville shelves. They were the perfect dimensions for archives boxes and actually hold twice as many as the non-adjustable plastic shelves. The vinyl shelf liners made it easier to slide boxes in and out. I didn't have high expectations for the wheels, anticipating cheap little wheels that would drag more than roll but these wheels are larger and heavy duty and actually roll! So now I am able to wheel an empty rack anywhere in the building, load it with archives boxes and simply leave the rack already organized in the warehouse archives. At the end of the year, I can wheel the older files out to the shredder right on the rack. No loading and unloading handcarts! My CEO was so pleased with the efficiency of the Seville racks that he allowed me to replace all of our crumbling plastic shelving with Seville racks. These Seville Shelves are cheaper than other heavy duty chrome shelves and are better quality than "decorative" chrome shelves.

This set contains the racks, plastic inserts for the racks, and a choice of rollers or feet for the base, It is the best deal that I could find for this kind of wire rack. I actually did not need the high weight capacity of these racks but they were less expensive than buying lighter duty racks (+ rollers). These racks roll smoothly and are very stable. No issues in assembly.