I purchased this yesterday and today laid out all the pieces as directed. In doing so, found one of the bottom posts was defective in that the threaded insert had been installed in the wrong end and the wheel insert was the incorrect thickness on the other end. We tried to figure out how to make it work if we skipped the double line on the 3 good posts, but they did not line up so the shelves would not be level. I called the number on the back of the instructions and was on hold for 20 minutes and then got auto disconnected. I then called my local store and explained the situation and asked if i could just bring back the defective piece and have someone open another box and give me a good post and return the package by adding the defective piece. She said no, I could bring the whole unit back for refund and purchase another one. She said I might try main Customer Service number for Sam's and so I called them. When I finally got through to a real person, they suggested I call the Members Mark Customer Service No. so I did that. A 30 minute hold until I got a real person. This CSR said they could order me the replacement part through the mfr but it would be 10 to 15 days. I remind you that I have methodically unpacked every component and it is strewn on my garage floor. The other option was to return the entire system and exchange for another unit. He gave me a reference no to do that. I told him I am 75 years old and I would have to load up the individual pieces, (the shelves are very heavy) and then would I have to unload when I got to my store and he said yes. This return system is totally unacceptable. A mfr should expedite shipping of a defective component and Sams should make that part of the Purchasing Agreement they have with a mfr. Rather than take a chance on exchanging a unit and finding another defective or missing component(s), I decided to pick up another unit, bring it home, open the box in the back of my car and get out the post to replace the defective one and then return that system, still in the original packaging, for a refund. At least while still in the box, I could take my neighbor, who would help me lift the 120lb box out of my suv onto a flat cart. I won't be buying anything requiring assembly from Sams again.

I almost passed on this because of the shoddy assembly done by store associates on the display model. After researching online and reading reviews, I decided to take a chance. It turns out this is exactly what I was looking for. I now have a movable rack for many of my hand tools.

Received this package in bad shape. It obviously had been opened and returned. Pieces were missing and others had been damaged. Not sure I can make it usable. I am not able to lift the package to move it off my porch less haul it 100 miles to return it to a store. This was shipped by Seville for Sam’s. I have assembled literally dozens of these shelves and have never had issues like this.

Quality control appears to be an issue. One of three boxes I ordered came damaged and incomplete. That box consisted of eight sections to complete the four poles. However, there were five lower sections and three upper sections included for the poles. I was able to assemble four poles, but one pole does not look like the other three poles. When the four poles were completely assembled, the fourth pole did not have a cap and I was unable to put a cap on the fourth pole. Also in that same box, the brakes on one of the wheels does not lock, just spins, regardless of how you press it. The other two boxes were complete and we were able to assemble per instructions. I am happy with two of the three shelving units I purchased. Overall, the product works and looks good. I did not return the defective unit because it was too much trouble to disassemble and repackage. I would recommend this to a friend with a caveat; check all boxes for included parts before assembling and discovering a need to return.

We have about 40 of these racks. We just got a few more in and the notches for the plastic stoppers to fit in are so shallow the plastic guides slip right down. The old ones were manufacturered in China and these are made in Vietnam. There is no way the shelves will hold the weight they are advertised to. DO NOT BUY THESE

We ordered 4 of these units to organize our garage storage. When they arrived the packages didn’t look too good. Two boxes had either busted open and were put back together with packing tape or maybe they had been returned from a previous customer and sent to us. Also, each box we opened contained broken pieces of plastic that made us nervous about trying to assemble the shelving. It was obvious more attention was devoted to engineering and construction than to protective packaging. Anyway, we did assemble each unit and surprisingly it was a fairly smooth process. The overall quality of the units seems good. We did have to hammer out a couple of the corners of two shelves that were partially indented from apparently being dropped on the end. Once assembled the units appear to be strong and the castor wheels look like they can support a lot of weight. Half of the plastic liner sheets provided for the top of the shelves were cracked and chipped, and not sure how to request replacements. Also, the broken black plastic chips that fell out of the boxes we think were some kind of spacers/caps used in/on the vertical posts. We are not sure if these missing parts will affect the long term durability of our shelves. Overall the product appears strong and well designed, but the bad shipping experience really ruined it for us. If we had paid more for these shelves we’re not sure we would have kept them. This vendor needs to step up their product packaging.

I bought two sets of these shelves from Sam's Club and I am very happy with them. I have purchased similar NSF rated shelf units from other suppliers several times in the past. Assembly method, quality and load capacity seem to be pretty much the same. The main benefit with the Member's Mark unit is that it comes with plastic shelf liners which make sliding boxes side-to-side on the shelves much easier. These liners would likely cost $25 to $50 if purchased separately, so having them including is a major plus which makes this purchase an excellent value!

These high quality storage racks are fantastic for organizing your business or personal storage areas to make efficient use of space. I use them with bankers boxes in multiple layers against a wall as they are easy to pull away and look for stuff in back. I have some that are several years old and they show no signs of aging or corrosion.

Super sturdy & you can easily adjust shelves to any height & spacing you want. Easy to assemble, not tools needed. After attaching the wheels to the 4 vertical posts I would suggest installing a couple of shelves before attaching the the other 4 vertical posts.

This is the third or fourth rolling rack shelf we have purchased for business and home. Each time we put it together was a bit of a struggle but overall they are super sturdy and work great. The wheels are great where lock in place as well and are very sturdy. Overall it is a great purchase.