The software guides you through the process. There are many topics and videos online that guide you. You also get emails.

Our taxes are pretty uncomplicated, but your step by step process makes sure we cover all our bases.

It downloaded the first W2 but had no option to download the 2d one. I had to enter it line by line.

I found Turbo Tax more complicated this year, especially the installation process. It was easier with the disk. I will still continue to use it.

Software is good. Trying to sell other products all the time is annoying. Paying for State E-file is cumbersome.

when I purchased TurboTax the state prep cost was to be included, but I was charged $25 to file. What was that?

I had an issue with a form on the state return that a Turbotax expert guided me through. I was happy with that encounter and rated him highly

Always easy, always thorough. I was a little disappointed this year because Its Deductible was retired. I loved that feature.

I was disappointed that this program did NOT automatically pick up dated from my previous filings with TurboTax Programs.

Transferring brokerage statement from Charles Schwab did not function correctly. I had to manually enter the information.