This product is easy to use and provides help when required. The suggestions are easy to understand.

Do not like the new format. Go back to previous format. Also, there is redundancy at the end of completing the returns.

Completing the forms is easy, but once an efile is rejected, it is difficult to impossible to reach someone in support to find out the next steps.

Turbo Tax expert was fantastic. Software is buggy and user interface has become more complex and less user friendly.

I much preferred the desk top version to the online version. I found the online version more difficult to understand and input.

imports were difficult this year. I had to enter twice to get info but then had to review and ended up with duplicate records which I had to delete.

It highly irritates me off when I'm trying to complete my filing and get these interruptions for a survey

This years format was the hardest to understand in all of my years using Turbotax. The income section was not intuitive at all.

Forms seemed to complicated and repetitive. Print on forms is WAY TOO SMALL!!! Was very difficult to read.

Year after year turbo tax refuses to fix the bug which double counts Massachusetts Resident's Income from Non-Massachusetts employers.