TurboTax Deluxe desktop did not correctly carry information from my imported Fidelity Form 1099-R entries onto Form 1040, and I had to manually review and correct how the amounts were flowing to lines 4a and 4b. For software that imported the forms automatically, I should not have had to inspect the underlying IRS forms and manually edit entries just to make sure the return was being reported correctly.

I have used Turbo Tax for many years. Very easy to use and follow. I like finishing my taxes getting Turbo Tax review and accuracy checks before submitting electronically . Electronic deposit of my refunds is a good safety feature. Once Federal and State are accepted, I feel I won't have to worry about too much. It gives you a complete cycle for submitting your taxes.

My Ohio Tax and School District tax were rejected. TurboTax promised a software after March 19. After an extended chat with your online help center, they gave me an 800 number to call which informed my that they can.t help me on Windows 10, and stopped. My computer is on Windows11, When I received a phoine number to call I expected a human voice and not a poor excuse for an answer, Thank you

I've been using TurboTax to prepare my taxes for as long as taxes were available to be prepared from a PC. I have never had a reason to doubt the accuracy of my return, nor reason to doubt the integrity of the product. The advantage program and overall navigation of the website is brutally poor. The website is geared towards completing your return online and purchasing the upsell of assistance with your taxes. Add in the repeated attempt to upsell the audit defense and I'm so tempted to take another approach to my taxes next year. I am purchasing a license for the preparation of my taxes, I am not using the website and filing for free. Intuit should respect the fact that I'm already spending money for the license and give me the option to purchase assistance and/or audit insurance once, and only once. Not multiple times during the preparation of my taxes. This stuff is stressful enough without feeling like the company that I've already spent money with is trying to find any excuse/method to squeeze another $60 dollars out of me. Add into the frustration of the upsell is the trainwreck of their advantage subscription service. I have an intuit account that reflects that I've purchased some manner of tax prep software from Intuit/TurboTax back to 2018. I've been enrolled in the advantage plan since it was debuted. You get a notification that they will charge you for the product, but never provide you with an activation key, which is required for operation of the program. If it's up against tax time and you are struggling to figure out how to get this important info and purchase another copy of the exact same software, from your logged-in account, there is absolutely nothing that prompts you to activate the copy you've already paid for, it just takes your payment. Should the credit card that is on file for your advantage program expire, you get a handy email that this has happened. When you login to correct this condition, it saves your info, but doesn't necessarily process your payment for the current tax year. When you realize that this has happened and purchase the stand-alone product, your account does not have a valid form of payment on file. Even though that condition was rectified 15 minutes ago! I just really expect a professional software developer/ retailer to have their act together a bit better than this. But, at least they give me 6-8 opportunities to upsell tax advice during the process of filing my taxes!

Not as user friendly this year. Guidance has bugs that need to be fixed. One saying I had Canadian IRA and others saying I had to associate 1099-MISC with correct tax form. I had $.92 cents in this category. Not being able to correct this caused me to redo the taxes just to get the same error. Hours spent for nothing. I had to call and have someone screen share with me just to maneuver through your darn program. PLEASE change how you list and approach this next year.

I've changed my review to 1 star - My return was continually rejected bc apparently I don't know how to cut & past our AGI from our 2024 return. I asked Intuit's AI chatbot which checked and said our return had not been rejected. I went to Turbo Tax and checked the status of the return and it still came up as Rejected. I really didn't want to mail our return, but finally gave up bc I'd spent collectively at least 2-3 hrs trying to get it submitted electronically. The 1st time I used Turbo Tax many yrs ago, it was super easy. It's gotten more difficult and cumbersome over time. More technical jargon. Links provided for return being rejected are not correct and need to be updated/revise. Keep in mind the following..."Explain it so a 6th grader can understand it."

Purchased the desktop version but tried the "upgrade" online offer. BIG MISTAKE! After 2 hours online, I was still not ready to file, so I decided to quit and go back to the desktop version. So many issues online, from importing last year's info to updating the forms and importing for financial institutions. Stop changing what works and focus on getting it right the first time.

Soo many issues! Could not use the computer I have used with all my files on it as it is no longer compatible, needs windows 11. My desired computer did not have the specs to upgrade. Nothing on the packaging stated Windows 11 REQUIRED. Wouldn't allow me to enter W2, had update. After that was fixed, an hour later could not continue again until I updated it. I updated, then it required another update, so, I had to walk away. It took 3 days, as I had to update the program at least 6 times. I also had to get info from my other computer from last year's taxes as I could not use that computer. I was also charged an additional $40 to process the returns and $15 to file for state!!! What WHY! I bought the program and is supposed to have free state! TurboTax was a company I had great experiences with and would recommend. NOT ANY MORE! Hidden fees and costs. Product that you have to update 6 times or more in 3 days, and this is over the weekend! The government is not changing things over the weekend. I will not use your online service, my wife does not feel it is secure entering the information while online. Ripp-off and Scam artist, all your integrity is lost!

The changes made this year in how the donation section interacted sucked. Whoever decide the create some partial list based on keywords for items should be reexamined. Too the programmers, QA, and product testers of that section should be demoted. Compared to the products you have produced for the past decade this was by far the worst when it came to that section. Other than that the product functioned as expected and even performed better than expected in a few areas.

I have been using turbo tax for close to two decades. It's easy. However, this year I had an issue transmitting my return. I called turbo tax and spoke with Kashe Emma. She was so kind, helpful and understanding. Not only did she help me, she reassured me that everything would be ok. Her calmness helped me calm down. Kashe is a real gem. Her customer service is excellent. She truly is an asset to your company. She deserves a pay increase. Give her a pay increase.