Sadly, an error slipped past your QA and created a return that was not accepted by the IRS. It was impossible to find a way to report that error or to determine if it was being addressed. Finally, a few weeks went by and a message appeared in the software that a delay in filing was suggested to allow time to correct that error. It was finally addressed and the return was accepted. Not your usual product reliability.

Too many items are cached in the software. I went back to correct some things, but nothing changed. Hence, it kept coming up in “fix errors” regardless of what I did. I needed to start my tax return from the beginning. I have not had that happen in past years. It was time consuming and annoying.

the turbo tax personnel were good. just to many issues this time around with navigating screens. even your person could not figure out why it was so hard to get to forms. The features seem to have changed. I have used TT for over 15 years and I may not use again.

Turbo Tax download is very thorough an easy to understand. It guides me through everything I need to do. I initially started with the online version but I did not feel comfortable with it. It seems to be much more vague and it is harder to navigate like the download version.

Turbo Tax Sucked this year. I have used Turbo Tax for 6 years in a row and this is the 1st year that I had to enter all of my information manually. It would not import any of my docs and it was a pain in the butt!! Plus I had to buy a new computer because it will only run on Windows 11. Not Happy!!

The Turbo Tax Deluxe Desktop Edition 2025 was easy to install with no glitches! It also works perfect on Windows 11. I have been using these programs for well over 15 years. The downloading was quick and easy. The instructions were very clear and easy to follow to activate this software. The activation key makes it so simple! When they discontinued the CDs, I was disappointed but now I like this method even better!

I've used the desktop version of Turbo Tax for years and was always happy with it. This year there were too many prompts to get live help or do my taxes online. I bought the desktop version for a reason. Also, when I went to print my return for review, it kept sending me to a website to log into Turbo Tax. That was annoying. Please return the desktop version to the way it used to be.

I've been using Turboxtax for over 20 years because it's easy to use and is accurate.Two changes I would make are 1) to make it simpler for entering 1099-Q and 1098-T forms, specifically focused on entering the forms for parents and their dependents. Seemed as if my kids owed significant taxes specifically due to 529 withdrawals even though the money was spent on education, until I reentered their information multiple times and finally got the withdrawal to not affect their taxes. The second change is I would add CTPL and CTPFL to the list of options for W2 box 14 in order to make filling out this part of Turbotax more intuitive and faster.

Spent hours trying to update and couldn't file without serious troubleshooting on my part. I doubt I will use TT again although up until this year I have been very happy with it. Downloading the patch (which had to be installed 3x before "taking"), turning off windows security features, running as administrator, uninstalling/reinstalling TT over again, etc. Could NOT file until all these issues were resolved. So frustrating and just not worth it!!!

E-filing clunky at best. The field allowance for the IP PIN is 5 characters, The IP PIN is 6 characters, Worse, this is has not been changed for years, despite similar comments. One character must be dropped off. Explain this with which one to exclude, or allow 6. Even worse, the IRS sent out the wrong IP PINs this January. A heads up with how to fix it. provided through your updates, would have been appropriate, appreciated and avoid what will surely be chaos when the IRS rejects returns.