Too many glitches entering data this year. It took 6 tries to get my credit card information to be accepted. I needed help in filing a second return plus the second return lacked the persons ID on the starting screen. Somehow a third return was entered with $0 and couldn't be deleted. I have been using TurboTax for about 15 years and this desktop software had too many bugs!

Federal was easy. However, State was incorrect for a part-year resident. I tried to call TurboTax to report this but the hold time was too long. I consulted an outside consultant (JustAnswer) who confirmed the TurboTax errors and worked with me to get the correct numbers.

I asked to have my refund sent to me via mail. Now I can't because you shouldn't have had that as an option. Tell me what the process is to get it deposited directly into my account. You should have to fix the problem. I've used Turbo Tax for many years and unless you fix this I won't be using it anymore.

It is getting harder to use TurboTax every year. First I had to upgrade my computer. Loading the program was a pain. Then I needed Rosetta. I wanted to enter the data for income myself but that took multiple extra steps. It felt like I was in a loop. In years past, there wa check box for that. Then I spent hours entering the data, saved it, and logged out. The next morning most of the data I entered was gone. I had to start over.

Disappointed that you did not issue a CD for the software this year. I prefer to load the software directly, downloading makes me nervous. Also, because you chose to issue TT for users of Windows 11 only, I had to also buy a new laptop to run the program. Why didn't you make it downward compatible for Windows 10 machines??

Turbo Tax at one time was an excellent way to file taxes. It has become a repository of sales pitches. Once easy to use, the program does not make it easy to correct rejected returns. It once did. Lots of screen prompts which lead to useless and dead-end solutions. I'm not a new to this program, well over a decade of use.

I have used Turbo Tax for 15+ years. This year I thought it had been stripped of much of the useful and interesting information. Doing your own taxes should be educational. There seemed to be fewer "need help" or "?" opportunities on many pages. There used to be opportunities to "learn more" in most areas. Some topics needed more detail, and none was provided. More than once I had to go out and consult Chat GPT or goggle. There was an emphasis on "getting the largest refund possible", without explaining that it is your own money, not a gift, and that if you plan your tax year properly, your refund should be minimal. Eliminating access to "it's Deductible" was a another disappointment. Searching on-line for an alternative, did not provide the seamless access of prior years.

TurboTax no longer allows me to open any form I want and simply input the necessary information as has always been an option in the past. The "Open Forms" option is still there but it only gives me the options of the forms I have created through their "guided" preparation and it used to be every form that the IRS might be needing. As someone who is comfortable filing their own tax return, I really hate having to be guided through the process - all it does is significantly extend the time I had to spend to prepare my return. Bottom Line, if you know what you are doing then TurboTax is no longer a good option for you, unfortunately.

I experienced a problem with the update portion of this program, which caused me to visit a Tech Service to restore my computer. It was most disconcerting. However, they fixed it and I filed by the deadline. All in all, I felt this program was better designed than last year. I was totally frustrated with 2024 version.

Everything was fine until I e-filed my federal tax return then returned to the app and updated the federal return with medical deductions and charitable contributions that would impact my state return but not the federal. When I tried to e-file my state return it was rejected because I chose not to e-file my federal return again. So the bottom line is that there isn't anyway to refuse to file the federal return. So now I've e-filed federal twice.