Have been using TT for many years. I appreciate the walk through on many items. However I found that the "State" return chg for $15 somewhat misleading. Yes i could have mailed it in, but with the encouragement of TT it is safer and more efficient to send it in online.....to the tune of an extra $15.

Very very disappointed that 2025 did not include its deductible. I feel the software has gone downhill over the past few years. The support for end users has decreased and results in users going to community chats outside of turbo tax for help. You can do better.

Great product, used for over 20 years. Like using it, but all the repetition of personal information seems grossly unnecessary and time consuming. I was also surprised that several questions seemed vague and the topic help wasn't very clear. That is a regression from its usual clarity.

I've used TurboTax for years with my Windows 10 PC. I liked that I could activate the license and do my taxes within my User account. I was required to buy a Windows 11 PC and was really disappointed that I could only do my taxes in the Administrator account. I know that may be all Microsoft but if there is any way in the feature to write your code so that I can do my taxes in my protected User account, it would be great! I can tell you that I take computer security seriously.

very easy to use, my only complaint is that it does not ask if you want a third party designee, if you want one you have to go back to worksheet and enter manually. Please fix this so a question is asked and you answer so you don't have to go back and do manually

Entering was easy. I had a question that wasn't answered with the form and help feature but I worked through that. Printing would only preview and not print but I saved to PDF and printed from there. Like all software not perfect but I rely on Turbo Tax to get me through it.

Turbo Tax was awesome again this year. My only complaint is with the new version that I had to run on Windows 11. I had some issues with it. For example, when I first opened it in early January I couldn't save my file using the top left Icon on the save page, but had to use another file source for some reason. Then when I opened TurboTax in February to do my taxes, the save box worked! Maybe there was a software patch put in place. Also, things changed from the last several years in menus and selections. Some was due to the new tax laws, but some seemed arbitrary. I don't like change.

My experience was generally good but two items could be improved. First, this year I was not able to download my brokerage statements directly and had to enter amounts manually. This is the first time in several years that this was a problem. I tried multiple times on multiple days. Second I have several accounts with the same brokerage. There should be a way to identify the last 4 numbers of the account number so these can be identified and prompted correctly from year to year. The program prompts on interest from Brokerage, for example, but that is not helpful if there are several accounts with interest and it is impossible to know what account it is prompting for.

My experience was awesome. My nightmare turned into a blessing because I had an excellent Trained professional who guided me for over a long time, was extremely patient with me and solved my issue with grace and compassion. I will research to see if i can find her name. She deserves a raise...

I got a little frustrated when Turbo Tax kept showing a conversion from a 403b to a traditional IRA as income. I had a friend who is a retired CPA glance at it and he went straight to the return was not showing it as income and I was good to go, but I was a little frustrated that it was showing up as income on the Turbo Tax platform.